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Samantha Beatty
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North Carolina, United States
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Business Sales / Pottery Barn Kids Furniture Customer Service RepresentativeWilliams-Sonoma Inc.Sep 2022 - Oct 2024 (2 years 2 months)Assisted an average of 50-70 customers per day with order placement and issue resolution, achieving a 95% customer satisfaction rate based on follow-up surveys. • Reduced order tracking inquiries by 20% through proactive customer outreach and problem-solving, using tools like Compass, CCUI, and SeaRates.- DPrivately Contracted Delivery SpecialistDoorDash UberEatsJan 2022 - Sep 2022 (9 months)• Completed 25-30 deliveries per day with an average customer rating of 4.8/5 stars, consistently exceeding service expectations. • Evaluated time-to-cost ratios, reducing delivery costs by 15% while maintaining a steady income. • Managed order pickup and delivery schedules, achieving a 95% on-time delivery rate.
- Medical Scheduling Specialist / Lead SpecialistMeduitFeb 2020 - Oct 2021 (1 year 9 months)• Scheduled an average of 100-150 appointments per week, coordinating communication between patients and providers to minimize scheduling conflicts. • Increased team efficiency by 25% by implementing new call auditing procedures and optimizing workflow with Excel-based tracking tools. • Led corrective action meetings that resulted in a 10% improvement in team performance and reduced error rates.
- DEmbroidery Machine OperatorDubow TextilesApr 2019 - Dec 2019 (9 months)• Increased machine uptime by 15% by performing routine maintenance and troubleshooting.
- Overnight / Early Morning Flow Team MemberTarget CorporationAug 2016 - Apr 2019 (2 years 9 months)• Unloaded 4-5 trucks per week and stocked an average of 1,000+ items on the sales floor nightly, ensuring store readiness before opening. • Achieved a 99% accuracy rate in inventory management, helping to minimize stockouts and improve customer satisfaction.
- MEarly Morning Stocking / Sales AssociateMichael's Arts & CraftsSep 2015 - Aug 2016 (1 year)• Processed 150-200 units of merchandise per shift, contributing to the store's 10% increase in sales during seasonal promotions. • Assisted 30+ customers per day, providing tailored product recommendations that led to a 20% increase in upsell opportunities.
- Hobbies & Fine Arts Department ManagerHobby LobbyJul 2015 - Sep 2015 (3 months)• Increased sales for the department by 15% through strategic merchandising and product placement. • Processed $2,000+ in daily transactions, maintaining accuracy and efficiency at the register. • Assisted an average of 50-75 customers per shift with product recommendations and photo development services.
- Cashier, Cosmetics Associate, Photo Lab AssociateWalgreensApr 2014 - Jun 2015 (1 year 3 months)
- Data Integrity Lead / Reset Lead / Front End Lead / Merchandise Claims & Control AssociateKmartNov 2004 - Jul 2013 (8 years 9 months)• Reduced stock discrepancies by 15% through regular audits and improved inventory management practices. • Managed a team of 10+ employees in the front-end department, achieving 95% customer satisfaction during peak hours. • Implemented merchandising resets that led to a 12% increase in sales in departments with major planogram changes.