Samanta Rodriguez Trusted Localization Professional with over 4 years of

Localization Project Manager

Acclaro

Jun 2021 - Aug 2023 (2 years 3 months)

Oversaw complex localization projects across multiple languages and markets, ensuring alignment with client expectations, timelines, budgets, and quality standards. Acted as the primary point of contact for high-profile clients, managing stakeholder communication and expectations throughout the project lifecycle. Developed customized workflows and project plans, performing risk assessments and creating contingency strategies to maintain service continuity. Supervised cross-functional teams, including translators, editors, DTP specialists, and engineers, fostering collaboration and accountability. Monitored financial performance for each project, including cost analysis, vendor invoicing, and client billing, and created detailed reports for

Localization Project Coordinator

RWS

Jun 2019 - May 2021 (2 years)

Supported the execution of localization projects by coordinating resources, tracking deadlines, and ensuring adherence to quality and budget requirements. Acted as a liaison between project managers, linguists, and clients to facilitate smooth communication and workflow. Prepared and maintained project documentation, schedules, and reports. Helped manage translation deliveries and file preparation tasks, including QA checks and basic linguistic support. Contributed to project success through effective prioritization, task tracking, and attention to detail. Assisted in managing project-related complaints with professionalism and timely follow-up. Demonstrated reliability, strong organizational skills, and a collaborative mindset in a fast-pa

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Telemarketing Agent

FORUM NORGE

Dec 2011 - Aug 2012 (9 months)

Applied correct hold and transfer procedures, consistently keeping call times within time limit target. Made high volume of sales calls per day exceeding company outbound call targets. Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions. Managed and quickly resolved customer issues regarding product sales and customer service problems. Increased customer satisfaction by offering friendly, helpful, and informative customer service. Maintained detailed product knowledge to advise customers competently and expertly. Identified and pursued opportunities to upsell company products and services.

Technical Support Representative

Teletech

Nov 2007 - May 2011 (3 years 7 months)

Asked customers targeted questions throughout troubleshooting to determine smart solutions. Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations. Provided clear and concise step-by-step technical support to guide clients during the process. Helped customers set up new systems, applications, and software to manage smooth workflow. Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. Used remote access to navigate and link to customer computers.

Samanta Rodriguez

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