Sr. Instructional designer / Product trainer / Growth Product Manager / Change Management
Paystand
Jan 2022 - Dec 2024 (3 years)
I specialize in designing comprehensive learning experiences, product positioning, and go-to-market (GTM) strategies that drive business success and user engagement. I have developed and implemented learning paths from the ground up for Sales, Customer Success, and Support teams, focusing on how to implement, sell, and upsell products. My content creation includes a variety of formats such as videos, interactive prototypes, training decks, and microlearning modules to ensure high engagement and retention. As a Change Management Lead, I have successfully led customer-facing initiatives, overseeing communication, training, and progress tracking for the implementation of new systems across 13,000 vendors. I also collaborate closely with Subjec