Samadhi Boho

Senior Product Support Specialist

Tebra

Feb 2023 - Current (3 years 7 months)

• Involved in the process of customer retention through outbound/inbound calls and email follow-up, contractual renegotiation, advising on best pricing option for each customer practice. • Following up on customers to support their account management and account modifications. • Keeping accountability of a retention percentage of 45% monthly minimum for 3 years now

C

Payday Loans Customer Acquisition

CLEARNEXUS

Dec 2021 - Dec 2022 (1 year 1 month)

• Outbound and Inbound calling setting instant bank verifications, provide APR’s, update loan agreements and calculating payments in full. • Multitasking by handling contacts simultaneously via email, phone, and chat • Basic trouble shooting assistance, payment processing and banking information verification

C

Cisco Backoffice Tech Support

Concentrix S.A.

Feb 2019 - Dec 2021 (2 years 11 months)

• Providing customers and Cisco employees support throughout entire ordering process • In charge of ticket creation, communication with Logistics/Manufacturing teams, order modifications, technical trouble shooting, follow up for tickets and final verification of product being received. • Knowledgeable on Salesforce CRM, Cisco Oracle, Service Now, Webex teams, Google Drive and more

Retention/Sales Specialist

Ballena Media

Nov 2017 - Feb 2019 (1 year 4 months)

• Onboarding new clients while focused on ensuring customer satisfaction • Retention skills application through discounts, promotions, and rewards for customers • Led pilot program with collaboration of Corporate Offices to ensure constant change and growth that matches current market

A

Lead Generation

Appointments Today

Nov 2016 - Oct 2017 (1 year)

• Cold calling potential house owners collecting house specifications, ball-park figure and selling timeframe • Setting appointments for realtors to proceed with sales management • Maintain client interest by ensuring a Sale on a realistic pricing and timeframe

C

Sales Representative

Cis Media Inc

Sep 2015 - Oct 2016 (1 year 2 months)

• Maintain a portfolio of interested individuals while cold calling new clients around the US • Providing investing opportunities and keeping up on new worldwide financial structure • Previewing downsizes and uprise on stock indices such as S&P 500, Nasdaq, Dow Jones

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