S

Sam

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Lebanon
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Résumé

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  • I
    Operations & Marketing Manager
    IN2
    Jan 2024 - Current (2 years 6 months)
    Took ownership of the tech stack, implementing and integrating HubSpot, Intercom, Jira, Vitally, Clari Copilot, JustCall, Zapier, and n8n. Automated client onboarding journeys, significantly reducing manual effort. Improved client satisfaction through automated flows for success plans, account opening, and branded app activation. Led marketing strategies including email outreach campaigns, Google & Meta ads, and event participation, boosting brand presence and lead generation. Designed and maintained dashboards and reports across CX, CS, onboarding, marketing, AEs, and SDRs for performance insights. Coordinated with department heads to create new processes and automations, and optimized existing workflows for greater efficiency.
  • I
    SDR Manager
    IN2
    Jan 2023 - Dec 2023 (1 year)
    Built and scaled a high-performing SDR department with structured processes, playbooks, and qualification frameworks. Designed and maintained SDR-specific dashboards and reports to optimize outreach and track performance. Results: Increased inbound opportunities by 40%. Reduced operational costs by 30% through automation and system consolidation. Built a scalable onboarding program for SDRs. Achieved 400 opportunities in the first year.
  • A
    Operations & Business Development Manager
    Almani Lighting LLC
    Jan 2020 - Dec 2021 (2 years)
    Oversaw operations and developed sales pipeline across B2B clients. Spearheaded CRM adoption and streamlined client onboarding processes. Automated the entire quoting and invoicing process.
  • A
    Operations Team Lead
    Agility logistics
    Dec 2016 - Dec 2019 (3 years 1 month)
    Managed logistics operations and led performance improvement initiatives. Executed over 30 exhibitions with 0 lost shipments and 0 customer complaints. Awarded employee of the month 5 times.
  • Bond Communications
    Business Development Manager
    Bond Communications
    Apr 2012 - Mar 2014 (2 years)
    Delivered enterprise technology solutions to clients across various sectors. Managed proposal development, sales presentations, and contract negotiations. Optimized the sales process and trained the existing team.
  • C
    HR Officer
    Cravia Inc
    May 2010 - Apr 2012 (2 years)
    Managed the full employee lifecycle across multiple hospitality brands. Supported recruitment, onboarding, HR compliance, and employee engagement.