Senior Customer Advocate
Boldr
Jan 2023 - Current (3 years 7 months)
Find, screen, and guide HCPs through application and onboarding, tracking key metrics. Manage all HCP credentialing, ensuring compliance and maintaining accurate records. Match HCPs to facility needs, coordinate deployments, and address staffing gaps. Serve as primary contact, proactively address concerns, and gather feedback to improve service.