Sajinder Pal

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Client Success Manager

Trufla Technology

Jan 2025 - Current (1 year 5 months)

• Led onboarding and relationship management for new clients in partnership with the Business Development team, ensuring a seamless and positive client experience. • Developed strategic account plans to drive client success, business growth, and increased adoption of Trufla's digital solutions. • Delivered regular KPI reports and performance insights to clients to promote transparency, track success metrics, and identify areas for continuous improvement. • Collaborated cross-functionally with internal product, support, and development teams to ensure timely delivery of high-quality client outcomes. • Collected and communicated client feedback to inform product development and influence feature enhancements. • Built and maintained stro

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Account Development Manager – Group Home & Auto Insurance

Desjardins, Insurance Group

Jul 2019 - Nov 2024 (5 years 5 months)

• Managed and nurtured day-to-day relationships with key partners across Canada, ensuring program alignment, satisfaction, and long-term success. • Developed and executed strategic business plans to maximize customer participation and drive engagement across a diverse national partner portfolio. • Partnered with marketing advisors to create and implement customized, results-oriented marketing campaigns tailored to each group partner. • Served as a subject mater expert on industry trends, providing partners with insights and strategic guidance to support program growth. • Monitored and analyzed key performance indicators to evaluate program effectiveness and ensure alignment with corporate goals. • Represented the organization at indus

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Account Manager

Maintenance Care

Dec 2018 - Jul 2019 (8 months)

• Managed a portfolio of 100+ key accounts across Canada and the U.S., ensuring consistent service delivery and client satisfaction. • Built strong client relationships through regular touchpoints, including scheduled calls, on-site meetings, and proactive issue resolution. • Oversaw customer onboarding, including installation, training, and support, to ensure smooth setup and long-term platform adoption. • Drove increased usage of the Maintenance Care platform and related products by identifying upsell opportunities and promoting upgrades and enhancements.

Regional Account Manager/Customer Success Manager

PointClickCare

Jul 2014 - Oct 2018 (4 years 4 months)

• Managed the full portfolio of client accounts across the Central and Western regions, acting as the primary point of contact and relationship owner. • Served as the lead escalation contact, resolving complex client issues and ensuring high levels of customer satisfaction. • Conducted regular business reviews and created strategic action plans to drive increased adoption of PointClickCare Electronic Health Records (EHR). • Developed comprehensive strategic account plans, including financial business cases to support client growth and ROI alignment. • Delivered consultative guidance and tailored business solutions to address evolving client needs and operational challenges. • Presented and communicated unique value propositions to sen

Account Manager

Just Energy

Feb 2012 - Jul 2014 (2 years 6 months)

• Proactively engaged with existing clients to identify evolving needs and promote additional products and services, driving account growth and retention. • Developed and executed targeted business action plans to address slow-growth areas and contributed to the formulation of short- and long-term strategic goals. • Collaborated cross-functionally with internal teams to resolve account-related issues efficiently, ensuring a seamless client experience. • Managed the full lifecycle of contracts, including new agreements, renewals, pricing updates, and account documentation. • Created and maintained account models for key customers, delivering weekly updates on new product offerings, pricing adjustments, and regulatory changes.

Business Development Representative – Staffing Solutions

Robert Half International

Oct 2010 - Sep 2011 (1 year)

• Drove business development efforts by identifying, targeting, and securing new clients for temporary and temp-to-full-time staffing services. • Built a net new client base through proactive outreach, strategic marketing, and relationship building within assigned territories. • Represented RHI at local trade associations and networking events to enhance brand visibility and expand the company's footprint in the business community.

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Sales & Business Development – EMEA Region

iSuppli

Jul 2008 - Oct 2010 (2 years 4 months)

• Collaborated with regional sales and marketing teams to identify, qualify, and close new business opportunities across the EMEA region. • Managed inbound sales leads and conducted outbound prospecting, including target account profiling and initial outreach to potential clients. • Maintained strong relationships and ensured continued satisfaction across a high-value client portfolio, including global accounts such as Nokia, T-Mobile, and BMW.

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