S
Sai Vineeth Pinnoju
About
Detail
San Jose, California, United States
Résumé
Jobs
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- FAI EngineerFrugal InnovationSep 2024 - Current (2 years)Designed and deployed an agentic AI assistant where LLM-based agents autonomously invoke backend services (booking, warranty lookup, recall checks, ticketing) to execute multi-step workflows. Integrated the assistant with ServiceNow, orchestrating intent-aware resolution vs. escalation flows and generating context-rich summaries for human agents, reducing manual support load and average handle time (AHT). Led development of enterprise-grade LLM-powered systems spanning semantic search, retrieval-augmented generation (RAG), and agentic automation to support large-scale knowledge discovery and customer self-service. Built a privacy-preserving semantic search engine using Python, Golang, and transformer-based NLP models, enabling context-aware
Software EngineerTTEC DigitalNov 2021 - Jan 2024 (2 years 3 months)Delivered a customer experience platform using Spring Boot microservices and AWS, enabling self-service onboarding, automated workflows, and SLA-based ticket lifecycle management. Led the redesign of a legacy monolith into a scalable microservices architecture, streamlining data flows, eliminating redundant pipelines, and reducing system traffic by 40% through region-aware processing. Designed and deployed a distributed, event-driven platform on AWS (EKS, Lambda, S3) using Kafka for real-time asynchronous processing, reducing cross-system latency by 60% and improving service decoupling. Built RESTful APIs for external integrations and gRPC services for internal communication, deployed via AWS Lambda and API Gateway, reducing operational ove- VAssociate Software DeveloperVhopperAug 2020 - Nov 2021 (1 year 4 months)Developed Java-based microservices for a banking client using Spring Boot, Hibernate, and JPA, promoting modularity through Spring IoC and clean MVC architecture. Improved database performance by refactoring complex SQL queries in PostgreSQL, applying EXPLAIN ANALYZE, and introducing B-tree indexes + table partitioning, improving query performance by 40%. Built and maintained CI/CD pipelines using Jenkins, Docker, and Kubernetes on AWS EKS, automating test + deployment workflows and reducing release time by 30%. Integrated AWS Cognito and OAuth 2.0 to enable secure, role-based authentication across internal and customer-facing applications.
Education
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- Master of Science in Computer ScienceSanta Clara UniversityDec 2023 - Sep 2025 (1 year 10 months)Machine Learning, Deep Learning, Natural Language Processing, Distributed Systems, Cloud Computing, Artificial Intelligence, Web Tech.
- Bachelor of Science in Computer ScienceOsmania UniversityJun 2016 - Jul 2020 (4 years 2 months)Data Structures & Algorithms, Advanced Operating Systems, Database Management Systems, Computer Networks, Software Engineering
Projects (professional or personal)
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- CChronos – AI SchedulingOct 2025 - Current (11 months)MLOps, AI Orchestration, LLM Intent engine; deployed as a live, user-facing system.
- SSmart-autoFillerAug 2025 - Dec 2025 (5 months)Developed a browser extension using MV3 and DOM mutation analysis to automatically detect and populate web forms, improving user efficiency across job and application workflows.
- IIncident IntelligenceApr 2025 - May 2025 (2 months)Implemented computer-vision pipelines using YOLOv5 and Faster R-CNN to detect and classify incidents in video feeds, optimized for high-performance compute environments.