Sai Srujan

Results-driven Technical Support Professional with 5+ years of experience delivering exceptional client solutions across technical support, IT recruitment, and digital operations. Proven expertise in managing end-to-end technical troubleshooting, CMS platforms (WordPress), web hosting infrastructure, and CRM/ATS tool implementation. Demonstrated success in resolving complex technical issues while consistently meeting SLAs and achieving first call resolution targets. Skilled in supervising junior analysts, vendor management, and cross-functional collaboration. Adept at leveraging Google Analytics, SEO strategies, and HRMS tools to optimise client digital presence and streamline recruitment processes. Passionate about continuous learning and technology innovation, with strong communication skills and a track record of building lasting client relationships. Self-motivated and able to learn new concepts quickly for the consistent success of the organisation. Smart working, sincere, dedicated, and highly ambitious to achieve personal as well as organisational goals.