Sai Krishna kothuri

• Over 6 years professional and comprehensive experience in configuring, service management design, providing system service and support, administration on technical implementation of various ServiceNow Modules. • Hands on experience implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients. • Performs maturity assessments on ITAM and CMDB customer processes. • Experience in working on the ITIL Process Configuration like Change Management and Knowledge Management and Reporting in ServiceNow. • Expertise in Remedy Force, CMDB and Change Management end to end implementation. • Hands - on experience on Governance, Risk and Compliance application (GRC). • Expertise with DevOps tools such as Nexus, Jenkins, SonarQube, and Ansible etc. Configure ServiceNow HRSD including Portal, Enterprise Onboarding, Case Management, Knowledge Management. • Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions. • In-depth technical & functional knowledge of the ITBM implementations of Project Portfolio Management (PPM) and Application Portfolio Management (APM). • Proficient in SOA and Web Services and REST &SOAP concepts. • Implemented HRSD roles, COE structure, Services Configuration, Record Producers. • Experience in all modules of ITOM. (Discovery, Orchestration, Service Mapping, Event Management). • Provide general support, administration, and maintenance of the ServiceNow platform, including ITSM, ITFM and other ServiceNow applications • Experience in Email Integration, LDAP integration, External Web Services Integration (both SOAP based and REST based) in ServiceNow, JDBC Data Loads. • Hands on experience with Implement and maintain the ServiceNow platform to meet the business processes and support ITIL. • Open-Source JavaScript Library: jQuery (Core, Selectors, Attributes, Traversing, Manipulation, CSS, Events, Effects, AJAX, Utilities, Internals) and Angular JS (Tables, XML HTTP Request, Forms, Modules, Input Validation). • Expertise with the concepts of CMDB and Asset Management Services: Business Services and Configuration item relationships. • Experience gathering and documentation of requirements, acceptance criteria and other artifacts using the SDLC application in ServiceNow. • Excellent presentation skill and with experience in conducting ITSM functional workshops. • Experience with Asset Management (HAM/SAM). • Experience in Service Management and Service Delivery Process. (ITIL Frame Work). • Worked on ServiceNow discovery to identify configuration items (CI) and populate them in CMDB. • Hands on experience with Single Sign on, LDAP, Mid Server. • Expertise with ITBM and ITOM processes mostly Asset, Discovery and CMDB experience. • Hands-on experience with ITAM asset management modules.