S

Saifeldin Mohamed

About

Detail

Giza, Egypt

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • S
    Loyalty, Retention & Sales Agent
    Sutherland Global Services – AT&T
    Oct 2025 - Current (1 year 1 month)
    • Handle customer retention and loyalty cases for AT&T customers.
    • Drive revenue through upselling and retention-focused sales strategies.
    • Resolve customer concerns while maintaining high satisfaction levels.
    • Consistently balance customer experience goals with business objectives.
    • Applied B2B lead generation techniques within the AT&T loyalty business department to identify and capture new service opportunities, effectively expanding account value and strengthening long-term client partnerships.
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    Subject Matter Coach & Sales Coach for Trainees
    Teleperformance Egypt – AT&T
    Jan 2025 - Aug 2025 (8 months)
    • Selected to coach and support newly hired agents.
    • Delivered product knowledge and sales coaching.
    • Assisted management in improving trainee performance and readiness.
  • T
    Customer Service, Sales, Technical Support & Retention Specialist
    Teleperformance Egypt – AT&T
    Feb 2024 - May 2025 (1 year 4 months)
    • Served as a front-line specialist handling multiple customer support functions.
    • Recognized as a top-achieving agent for performance and sales results.
    • Provided technical troubleshooting, customer service, retention, and sales support.
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    Customer Support Representative
    Outsource Giant – Green Dot
    Jul 2021 - Feb 2022 (8 months)
    • Provided customer support for U.S.-based online banking clients.
    • Handled account inquiries, issue resolution, and customer education.
    • Maintained quality and compliance standards while delivering excellent customer service.
    • Utilized appointment management techniques to organize client consultations and streamline service scheduling.
    • Executed strategic B2B lead generation initiatives by leveraging incentive-based outreach programs, such as gift card promotions, to attract and onboard new banking customers.
  • LTS
    Sales Representative opener
    LTS
    Feb 2019 - Feb 2020 (1 year 1 month)
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    Sales Representative / Cold Caller
    PBS Real Estate
    Jan 2019 - Apr 2020 (1 year 4 months)
    • Started call center career at age 17.
    • Conducted cold-calling campaigns and lead qualification.
    • Developed strong communication, objection-handling, and sales skills early in career.
Education verified_user 0% verified
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    Bachelor of Laws (LL.B.) – English Section
    Faculty of Law, Ain Shams University, Egypt
    Jul 2021 - Jul 2025 (4 years 1 month)