Said Safe CUSTOMER SUPPORT, SALES & MARKETING SUPERVISOR AND BUSINESS

Support Service Advocate

Zillow

Jan 2025 - Sep 2025 (9 months)

As a Support Service Advocate, I was an integral part of a dedicated support team focused on handling complex requests and enhancing user satisfaction. I implemented process improvements that streamlined operations and trained new team members to uphold our standards of excellence. My role also involved providing technical support and delivering exceptional customer service, ensuring that client needs were met promptly and effectively. Additionally, I utilized my communicative competence to foster strong customer relationships, leveraging customer relationship management (CRM) tools to track interactions and feedback. While appointment management was not a primary focus, my experience at Zillow, a leading real estate company, allowed me to

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Virtual Insurance Benefits Verification Specialist

Independent Healthcare Contractor

Jan 2024 - Jan 2025 (1 year 1 month)

I worked with Electronic Health Record (EHR) systems to access and update patient information while verifying insurance eligibility and benefits. My responsibilities included reviewing patient demographics, confirming active coverage, identifying copays, deductibles, and authorization requirements, and documenting all information accurately in the system. I collaborated with insurance portals and internal tools while maintaining HIPAA compliance, attention to detail, and clear documentation standards in a remote healthcare support environment. • Managed inbound and outbound calls with healthcare providers and insurance companies, effectively verifying patient benefits and coverage information to streamline the verification process. • Proce

Translator

Cyracom

Jan 2024 - Aug 2024 (8 months)

Provided real-time interpretation between Spanish and English in medical, legal, and customer service settings. Accurately conveyed meaning, tone, and intent to facilitate clear communication between clients and professionals. Followed strict confidentiality and privacy guidelines (e.g., HIPAA compliance for healthcare interactions). • Regularly interpreted conversations on live calls involving insurance-related topics such as policy details, coverage explanations, and billing concerns, gaining exposure to insurance terminology and understanding the structure of these discussions. • Consistently utilized phone systems to manage high volumes of calls in a fast-paced environment, ensuring clear and accurate real-time communication between par

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Sales & Marketing Supervisor

Inmobiliaria Capellán

Jan 2022 - Jan 2024 (2 years 1 month)

Designed and implemented regional sales strategies to drive client acquisition and closing rates. Coordinated digital campaigns and managed key relationships with clients and investors. Supervised sales team and managed partnerships with promotional platforms. While my primary focus was on sales performance and marketing strategy, the role demanded a high level of administrative coordination and operational support, mirroring executive and administrative assistance functions. I was responsible for organizing team activities, coordinating schedules, tracking performance metrics, and supporting decision-making through detailed reporting and data analysis. This involved maintaining structured workflows, ensuring timely communication, and effic

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