S

Sai Aravind Reddy K

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Chico, California, United States

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Résumé

Jobs verified_user 0% verified
  • Work4Flow
    ServiceNow Developer
    Work4Flow
    Jul 2025 - Current (1 year)
    • Designed and deployed AI Agents using Now Assist and the Agentic Framework to automate Knowledge Article and Catalog Item discovery, improving query response efficiency across ITSM processes. • Developed and customized Now Assist Skills using Skill Authoring and Skill Kits, creating new Skills and enhancing OOTB Skills to automate complex tasks across Knowledge, Catalog, and Incident domains. • Built dynamic Flow Designer workflows integrated with AI Search APIs to fetch high-relevance Knowledge Articles, Catalog Items, and Incidents, enhancing user search experience and reducing manual lookup time. • Created custom Script Actions and Scripted REST APIs to simulate global search behavior, programmatically returning accurate AI search
  • A
    Student Assistant
    Associated Students – CSU Chico
    Sep 2023 - May 2025 (1 year 9 months)
    • Developed and maintained custom ServiceNow applications to automate IT workflows for the university IT department, streamlining ticket handling and improving overall operational efficiency. • Designed and implemented Service Catalog items and dynamic forms used by students and faculty, reducing service request response times by 30% and enhancing user satisfaction. • Integrated ServiceNow with multiple campus systems using REST APIs, enabling seamless data exchange and ensuring consistency across IT platforms. • Conducted regular compliance and configuration reviews for ITSM modules, ensuring all processes adhered to university policies and maintained system integrity.
  • Hexaware Technologies
    ServiceNow Developer
    Hexaware Technologies
    Jun 2020 - Jul 2023 (3 years 2 months)
    • Customized ITSM modules (Incident, Change, Request) and built an intuitive Service Portal, streamlining employee interactions and improving overall service delivery efficiency. • Implemented Advanced Work Assignment (AWA) with multi-channel routing, customizing queues and assignment rules to optimize task distribution across support teams and reduce response times. • Developed Flow Designer workflows, Script Includes, and UI Policies to automate processes, reducing ticket handling time and ensuring adherence to ITIL standards. • Led ServiceNow integrations with third-party systems using REST APIs, JSON, and XML, enabling seamless data exchange and enhancing cross-platform functionality. • Built Power BI dashboards for SLA tracking an
Education verified_user 0% verified
  • C
    Master of Science in
    California State University
    Aug 2023 - May 2025 (1 year 10 months)
Projects (professional or personal) verified_user 0% verified
  • T
    Tasty Trails – Food Delivery App
    Nov 2025
    • Formed a scalable Android app using Flutter, REST APIs, AWS, integrating cloud automation and database management. • Formulated a restaurant portal for menu management, promotions, and image uploads, enhancing vendor accessibility.
  • O
    Online Chess Multiplayer Game
    Nov 2025
    • Devised a real-time multiplayer chess game using Django, JavaScript, WebSocket, optimizing backend efficiency. • Migrated to WebSocket communication with Django Channels, reducing latency and server load for a seamless experience.