Sahara Marcela Palomino Causado

I am Sahara Marcela Palomino Causado, an Administration of Tourism Businesses graduate from the Colombo International University Foundation. I am fluent in English and committed to the administrative and business development of my country. I am competent and capable of efficiently performing my specific functions in the administrative sector, such as customer service, human talent management, and problem-solving, with great sensitivity to human and social issues. I apply the latest technological and computer advances to achieve high levels of productivity that are consistent with the needs of the environment. I am also trained to manage groups, be proactive, and generate ideas to achieve the company's proposed goals. Accomplished and results-driven professional with extensive experience as a Trainer Lead at Amazon. Demonstrated expertise in designing, developing, and delivering high-impact training programs to enhance employee performance and drive organizational success. Proven ability to lead and motivate diverse teams while fostering a positive and collaborative learning environment. Strong communication and interpersonal skills, adept at effectively communicating complex concepts to individuals at all levels. Adaptable and innovative, consistently seeking new ways to optimize training processes and exceed performance goals. In terms of my education, I completed my secondary education at the Comfenalco School in Cartagena, Colombia. I hold a degree in Tourism and Hotel Business Administration from Unicolombo, as well as a degree in Tourism and Hotel Service Management. Additionally, I obtained a B2 level certification in English from the Colombo American Center, completed a professional music course at the Comfenalco School of Music, and completed an Introduction to HTML and CSS course through Google. I also completed an Excel course. I have gained valuable work experience throughout my career. I worked as an Agent/Trainer at for Amazon UK and as trainer lead in Amazon ES, where I have been since May 2020. Prior to that, I worked as an Operation Manager at Armstrong Transport Group from October 2019 to April 2020. I also worked as an Account Executive at Media Marketing for two months. I have experience as a Service Agent at several airlines, including Delta Airlines, KLM Dutch Airlines, AirTransat, Air Canada, Aeromexico, and Avianca SA. I also worked as a Business Center Assistant at Hotel Almirante Cartagena and worked as a Sales Assistant at Joyeria Doria. Throughout my work experience, I have acquired a wide range of skills, including excellent customer service, problem-solving, leadership, teamwork, adaptability, and the ability to work well under pressure. I am highly motivated and dedicated to my work, and I am always willing to go the extra mile to ensure that tasks are completed efficiently and effectively. Tourism Business Administration graduate from the Colombo International University Foundation, with extensive knowledge of the English language. A committed professional to the administrative and business development of the country, trained and competent to perform with efficiency and great social sensitivity in specific administrative roles within the service to customers, human talent management and problem-solving areas, through the application of technological and computer advances for the permanent search for high levels of productivity, consistent with the needs of the environment. Additionally, trained in group management, proactivity, and ideas to achieve the goals proposed by the company