Safiya White

Member Support Associate

Engine

Jan 2024 - Current (2 years 8 months)

• Deliver member process and business support, in partnership with sales and account management teams, ensuring delivery of outstanding experience for travelers. • Review transactions through Wex and Stripe daily. • Manage processing disputed double charges or chargebacks with hotels, suppliers and various service providers including Expedia, Priceline, Booking.com, Hotels.com and many others. • Handle 25 to 30 caseloads daily, while keeping 90 Adherence level and average of 98% CSAT.

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Client Onboarding

The Giving Block (Shift4 Company

Apr 2022 - May 2023 (1 year 2 months)

• Collaborated with development, product, project management team, sales, Gemini compliance, EU compliance and customer success teams to manage client onboarding. • Exceeded expectations by successfully onboarding 50 clients within 1 to 2 months of starting the role. • Reviewed KYC documentation such as W9's, Articles of Incorporation, tax filing documentation, bank details, ACH, Wire Routing, and photo IDs of clients for the onboarding process, etc. • Utiliaed HubSpot, CRM platform to service 60+ clients daily, finding pain points and marketing opportunities for success. • Help clients/nonprofits receive cryptocurrency donations.

Corporate Actions Analyst

BNY Mellon

May 2021 - Mar 2022 (11 months)

• Supported the announcement capture workflow throughout the lifecycle of mandatory corporate action. • Collaborated with Global Asset Servicing Partners to bring consistency to processing, controls, and client support. • Mitigated risk and compliance by ensuring right and prompt application of instructions received, against security holdings. • Worked with C-level executives to make sure the process ran smoothly during the corporate action process.

Client Services Analyst

BNY Mellon

Jan 2019 - Aug 2020 (1 year 8 months)

• Analyaed financial statements with data operations department for financial advisors and relationship advisors • Maintained KPI for 88% for 12 months increasing customer satisfaction. • Partnered with Registered Investment Advisors to troubleshoot and resolve technical issues affecting accounts. • Collaborated with three different teams daily (Corporate Actions, Data Research, Development).

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Sr. Client Onboarding Officer

Bank of America, Merrill Lynch

Aug 2018 - Dec 2018 (5 months)

• Successfully completed 10 trust conversions, ensuring times and deadlines are adhered to for client requests onboarding guidelines. • Verified legal documentation and KYC information as a step preceding Principal Compliance Review. • Performed Due Diligence ensuring all requirements are met for each account and worked with Supervision Review (compliance) to rectify any problems. • Completed LexisNexis background checks for clients opening accounts.

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Premium Elite VCA/Case Manager

Bank of America, Merrill Lynch

Aug 2016 - Aug 2018 (2 years 1 month)

• Promoted to Premium Elite Associate and point of contact supporting Relationship Managers with clients invested in assets of $50+ AUM. • Oversaw processing of ACH, Wires and 529 payments. • Extensively reviewed established accounts for self-directed clients with $50MM + in invested assets. • Helped in the Loss Mail Trait project which helped reduce the number of accounts sent to abandoned property from 40% to 30%.

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Virtual Client Associate

Bank of America, Merrill Lynch

Jan 2016 - Jul 2016 (7 months)

• Delivered white glove service to Financial Solution Advisors for high-net-worth clients $200k +. • Handled 30 to 50 client calls related to debit transactions, check stops and account login issues. • Partnered with complaints team to resolve disputes related to debit cards, check cancellation and unknown charges affecting client accounts. • Assisted with Loss Mail Trait and C-Restriction Project for over 200 accounts per month. • Processed 350 ACH payments per week for our clients.

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Operations Analyst

Bank of America, Merrill Lynch

Oct 2015 - Dec 2015 (3 months)

• Aided branch office Client Associates with historical inquiries and account activities related to Fed fund Wires and Foreign Exchange account activities. • Reviewed Fed Wire transaction for 50 accounts daily for risk edits including available funds, collateral, margin, and account maintenance restrictions. • Managed wire disputes for foreign and domestic clients.

Transactions Processor

Computershare

Jun 2014 - Oct 2015 (1 year 5 months)

• Liaised with 10 Relationship Managers, to ensure clients were informed daily, of the stocks they held in the vault. • Collaborated with various processing teams. • Received and printed 800 to 1100 certificate print files weekly.

Investor Relations Associate

Computershare

Nov 2011 - May 2014 (2 years 7 months)

• Managed 60 to 80 shareholders or brokers calls, collecting votes related to proxy solicitation campaigns. • Escalated more complicated issues to right Team Leader or finds stakeholder, claimant trends or common issues and communicates to their Team Leader. • Replaced 20 to 30 dividend checks daily and stock certificates, if they were damaged, lost or stolen.

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