Safia M.

G

Influencer Partnerships Specialist

Goli Nutrition

May 2022 - Oct 2022 (6 months)

Promoted to the role of Influencer Partnerships Specialist. Responsible for brand compliance from influencer posts in the content of large health lawsuits. Contributed to a reduction in legal actions through meticulous oversight. Influencer Partnerships Specialist • Conducted audits of influencer social media posts of over 500 000 influencers, ensuring compliance with Goli Nutrition's brand alignment and product talking points. • Boosted influencer partnerships by 15% through the development and expansion of a robust influencer program. Aligned partners with the brand, ensuring the delivery of consistent and relevant messages. • Collaborated with Goli Nutrition influencers via HubSpot to revise social media content, contributing to a r

S

Project Manager

Sunbowl Systems Inc.

Apr 2022 - Feb 2024 (1 year 11 months)

• Oversaw the development of over 57 Shopify stores in 2023, including theme customization and app integration. • Sustained a 97% success rate in delivering projects on time and within budget by collaborating with design and development teams. • Reduced project delays and risks by 20% by implementing Hubspot to track project progress and identifying potential issues. • Reduced client modifications and requests by 90% during the project lifecycle by implementing proactive communication strategies. • Produced an 40% increase in repeat business and referrals from satisfied clients by demonstrating exceptional performance. • Performed light theme development work in Shopify Liquid using HTML5 and CSS3.

C

Customer Service Representative (MTL

Nov 2021 - Apr 2022 (6 months)

• Responded to customer queries promptly, via phone, email (Freshdesk) and live chat. • Assisted in managing customer service agents in Asia and South America when handling difficult tickets resulting in a decrease of customer complaints. • Managed the end-to-end process of returns and refunds, leveraging Shopify and Amazon Seller Central platforms to ensure efficient and customer-centric resolution. • Increased customer satisfaction by 16% by compiling new procedures and guidelines to help deal with difficult customers.

A

Customer Success and Project Manager

Africapreneurship

Feb 2020 - Mar 2021 (1 year 2 months)

• Maintained a 98% customer satisfaction rate by effectively managing and adjusting customer accounts. • Created engaging social media content and schedules using Canva and ClickUp. • Led 2 weekly online training sessions for new clients, utilizing Loom software and Zoom meetings. • Successfully negotiated and secured contracts with key clients, leading to a 35% increase in project profitability.

V

Project Manager

Visionstream

Feb 2018 - Sep 2018 (8 months)

• Supervised and guided 30% of construction projects from conception to completion as a Senior Project Manager. • Managed administrative tasks for Full Turnkey Telecommunications Construction (FTTC) projects in New Zealand. • Utilized Excel proficiency to forecast projections, set objectives, and establish goals for upcoming contracting jobs.

T

E-commerce Product Manager

Triple7deals

Sep 2014 - Mar 2017 (2 years 7 months)

Identified and introduced high-performing products that contributed to a monthly revenue surpassing $250,000. • Cultivated and managed strong relationships with over 100 vendors in China, ensuring seamless collaboration for procurement and fulfillment processes. • Utilized multiple platforms including Jane, Amazon Seller's Central, Zulily, Sassy Steals, Ebay, and Pickyourplum to upload product listings, expanding brand visibility across diverse online marketplaces. • Increased Triple7deals site conversions by 35% and reduced bounce rate by 47% by helping developers design the website and by managing customer life cycle. • Developed and executed a comprehensive go-to-market strategy for Triple7deals products. • Implemented Excel Spreads

About

Detail

Timeline

Résumé