Customer Service Representative with over 3 years of experience in a call center setting, including sales, customer care and tech support. Familiar with major customer care software, conflict resolution, and possess a positive attitude.
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LILT
Jul 2026 - Current(4 months)
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Customer Service Specialist/
1XBET
Sep 2023 - Aug 2024(1 year)
Help train 25 new employees, including in-store policies, services, and register operations
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Customer Care Specialist
Nigerian medicament society
Apr 2020 - Sep 2020(6 months)
Research complicated cases without prompting to provide more comprehensive service to customers Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations Received an average 85% customer satisfaction rating to date, 15% higher than company average