S

Sadaf Shaikh

About

Detail

Senior Manager - Client Operations at Vested Technology
India

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Vested Technology
    Senior Manager - Client Operations
    Vested Technology
    Jan 2024 - Current (2 years 10 months)
  • Illusion Aligners
    Senior Manager Customer Success
    Illusion Aligners
    Aug 2023 - Dec 2024 (1 year 5 months)
  • myOnsite Healthcare LLC
    Customer Success Operations Manager
    myOnsite Healthcare LLC
    May 2023 - Jul 2023 (3 months)
  • Pharmarack
    Senior Manager
    Pharmarack
    Feb 2023 - May 2023 (4 months)
  • VAMS Global
    Lead - Operations and Customer Success
    VAMS Global
    Mar 2022 - Feb 2023 (1 year)
    VAMS Global is the world’s largest visitor management platform processing 100 million+ visitors annually across the globe. We customize public access and accelerate daily schedules. We enable appointments. We adapt to your technology. VAMS manages your visitors & employees. At VAMS, I am heading the Customer Success team and ensuring retention and expansion from existing customers.
  • JDXpert
    Data Entry Analyst
    JDXpert
    Nov 2020 - Mar 2022 (1 year 5 months)
  • Jamboree Education Private Limited
    IELTS Trainer
    Jamboree Education Private Limited
    Dec 2019 - Dec 2020 (1 year 1 month)
  • Flash Orthodontics
    Head Of Production
    Flash Orthodontics
    Nov 2017 - Mar 2022 (4 years 5 months)
  • Pharmeasy
    Operations Manager
    Pharmeasy
    Jun 2017 - Nov 2017 (6 months)
    ★ Encompasses a rare blend of excellent analytical, leadership skills and management capabilities. ➤ KEY HIGHLIGHTS • Managing business operations with focus on top-line & bottom-line performance and expertise in determining company’s mission & strategic direction as conveyed through policies & corporate objectives • Accountable for resolving customer issues/queries, providing first time resolution, handling escalated issues and maintaining highest standards of customer service. • Adept in organising appropriate trainings as well as recruited, supervised and appraised human resources • Proficiently liaised with department heads and senior management to get the best performance from staff and motivated the employees to work effectively. • Pr
  • H
    Operations Manager
    HealthSaverz
    Apr 2015 - Jun 2017 (2 years 3 months)
    ★ Skilled in creating an operating environment that assures consistently high performance. ★ Deft in using a professional approach of supportive and participatory leadership to promote the concepts of team building and empowerment within a company ➤ KEY HIGHLIGHTS • Piloted and supervised 15 Pharmacists, support staff, regulatory compliance of the prescriptions and managed the refill call centre team with productivity and handled escalations • Highly accountable for end-to-end customer experience by interacting with them and solving customer grievances. • Governed necessary project communications via associated project documentation by creating daily and monthly reports.
  • P
    Chief Operating Officer
    Parakh Hospital
    Jun 2013 - Oct 2014 (1 year 5 months)
    Business & Liaisson • Conducted meetings with doctors, corporate hospitals, nursing homes, created brand image with physicians to generate high revenue • Directed the centre's operational activities • Resolved queries of the patients and customers • Increased the customer satisfaction by interacting with various customers • Executed seminars and CMEs for doctors • Liaised with medical tourism companies to support patients
  • P
    Head and Teaching Faculty
    Parakh Institute of Health Sciences
    Jan 2011 - Oct 2014 (3 years 10 months)
    Taught the students, conducted the examinations, administered PIHS and admitted new students to the courses
Education verified_user 0% verified
  • Mangalayatan University Aligarh
    MA Edu, Education
    Mangalayatan University Aligarh
    Jun 2025 - Jan 2026 (8 months)
  • J
    Qualified Behavior Analyst, Applied Behavior Analysis
    Jey Special Needs Centre
    Feb 2025 - Jan 2026 (1 year)
  • Henry Harvin Education
    TEFL, Teaching English or French as a Second or Foreign Language
    Henry Harvin Education
    Jun 2024 - Jan 2026 (1 year 8 months)
  • Liverpool John Moores University
    Master of Business Administration - MBA, Operations
    Liverpool John Moores University
    Mar 2022 - Mar 2023 (1 year 1 month)
  • Institute of Management Technology Ghaziabad
    Pgd, Business Administration and Management, General
    Institute of Management Technology Ghaziabad
    Jan 2021 - Mar 2022 (1 year 3 months)
  • Great Lakes Institute of Management
    PGP-BABI, Business Analytics
    Great Lakes Institute of Management
    Jan 2017 - Dec 2018 (2 years)
  • Annamalai University
    Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
    Annamalai University
    Jan 2012 - Dec 2014 (3 years)
  • G
    Post Graduate Diploma, Medicolegal Science
    Global Institute of Value Education Society
    Jan 2010 - Mar 2011 (1 year 3 months)
  • I
    PGD HCM, Healthcare Management
    Institute of Clinical Research India
    Jan 2009 - Dec 2010 (2 years)
  • T
    B.D.S, Dentistry, PGD-HCM
    Terna Dental College
    Jan 2003 - Dec 2009 (7 years)