Sabrina Cartaxo

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Sales and Customer Success Manager

GO ON Digital

Jan 2024 - Current (1 year 6 months)

. Leading the team and the sales process, from lead generation to closing and post-sales, including delinquency management and project management. . Implementation of CRM, analysis of marketing strategies, and product validation.
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Sales Coordinator

UpBase Technology Consulting

May 2023 - Oct 2023 (6 months)

Results
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Sales Coordinator

TH Company

Apr 2023 - Nov 2023 (8 months)

. In the B2B Marketing Consultancy, I was responsible for recruiting, training, and managing the sales team with 12 SDRs. . Implementation of the Spin Selling methodology and the agile principles of the Scrum methodology in the sales process. • Exceeded sales targets, with an increase of over 41 % in the conversion of qualified leads into customers. • Reduced the sales cycle by 23% of the time by optimizing the sales process with the Scrum methodology. • Improved team performance in productivity through training and constant monitoring.
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Commercial Analyst & Customer Success

Salviano Soluções IT

Apr 2020 - Apr 2023 (3 years 1 month)

. End-to-end commercial process management, with a focus on renowned clients such as VLT RIO, Globo RJ, Montreal, and Olist. • Implemented a CRM system to automate communication and customer monitoring, ensuring a closer and more personalized relationship, resulting in an 88% customer retention rate. • Created a customer loyalty program, with a focus on offering differentiated and personalized service. • Improved customer satisfaction through the implementation of NPS, satisfaction surveys, and constant feedback.

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Sabrina Cartaxo

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