OPERATION CAPACITY SUPPORT
Soren Transport
Jun 2024 - Jan 2025 (8 months)
- Made effective communication with customers and drivers, which improved coordination during peak shifts.
- Demonstrated exceptional time management skills in the administrative tasks of time.
- Engaged with customers to identify needs and resolve issues proactively, enhancing overall satisfaction and brand loyalty.
- Managed phone lines, emails, and texts that facilitated communication with drivers, dispatchers, and operators.
- Utilized chat support skills by making phone calls, sending texts, and emails to follow up and provide customer support, while also assisting the team in expediting tasks. Additionally, I created reports and notified management about any issues with loads, enabling timely solutions and improved operational eff