Saba Umar Administrative Position

Assistant Supervisor

Forever Living Product´s

May 2022 - Aug 2024 (2 years 4 months)

As an Assistant Supervisor in Community Management at Forever Living Products Co., I managed and supported online community operations while guiding team members to achieve sales and engagement targets. My role focused on building strong customer relationships, maintaining active communication, and ensuring smooth coordination between the team and clients. Key Roles & Responsibilities: - Managed and moderated online communities (WhatsApp, Facebook, etc.) to maintain active engagement. - Responded to customer queries, product inquiries, and order-related messages promptly. - Supervised and guided team members, ensuring they followed company policies and sales strategies. - Shared product knowledge, promotions, and updates to keep the comm

Community Management

Retro

Jan 2022 - Current (4 years 4 months)

As a Community Manager for a retro clothing brand, I was responsible for managing social media platforms, responding to customer inquiries, confirming orders, and understanding the reasons behind order cancellations. I effectively handled customer interactions across Instagram, TikTok, and Facebook, ensuring timely responses and maintaining a positive brand image. My role also involved taking and managing new orders while providing guidance to customers about our products and services. Although my experience in community management is not directly related to healthcare marketing, it has equipped me with transferable skills such as engaging with online communities, understanding audience needs, and building trust through clear communication.

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Virtual Assistant

Connect With Taar & Prokit

Jan 2021 - Jan 2024 (3 years 1 month)

As a Virtual Assistant, I was responsible for managing customer interactions through calls, emails, and messages, addressing order cancellations, confirming new orders, and ensuring efficient processing of daily orders, including returns and exchanges. My experience as an Assistant Supervisor at Forever Living Products Co. provided me with a strong foundation in customer service and virtual assistance. I promoted wellness and health-related products, which involved educating customers about their benefits and building trust through ethical communication—skills that align with healthcare marketing principles. Additionally, I utilized digital marketing strategies by engaging customers on online platforms, creating promotional messages, and ma

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Customer Service Support

Wateen Telecom

Jan 2017 - Jan 2020 (3 years 1 month)

As a Customer Service Support representative for Wateen Telecom, I effectively managed candidate inquiries over the phone, ensuring a high level of customer service and satisfaction. My responsibilities included collecting candidate data and escalating concerns to higher management to facilitate prompt resolutions. I guided customers in selecting the most suitable Fiber Optic Data options, including Internet, Dial-up connections, and Broadband Services, enhancing their overall experience. Additionally, my previous experience as an Assistant Supervisor at Forever Living Products Co. provided me with valuable insights into growth marketing principles. While my role did not involve advanced marketing tools, I engaged with online communities to

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Monetary Coordinator

Pakistan Observer Newspaper

Jan 2016 - Jan 2017 (1 year 1 month)

Checked and updated the daily sale of the newspaper. Ensured monetary coordination among all departments. Administration of day to day monetary activities. Handled salaries/pay vouchers including office expense & petty cash. Ensured timely execution of tasks assigned to the Finance department. Cross checked documentation of the Finance department.

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Administrator Billing Department

Prima Logistics International

Jan 2015 - Jan 2017 (2 years 1 month)

As an Administrator in the Billing Department, I was responsible for updating current bills with the latest information and organizing the billing inventory to ensure accuracy and efficiency. My role involved effective communication and coordination with clients regarding their bills, handling calls, inquiries, and requests to provide exceptional service. I reported directly to the Finance department and managed cash transactions between the Billing and Finance departments, ensuring compliance and accuracy in all financial dealings. Additionally, I maintained meticulous records of confidential documents to uphold data integrity and security. While I do not have direct hands-on experience with Google Analytics, my previous role as an Assista

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Administration Officer

American Lyceum School System

Jan 2012 - Jan 2013 (1 year 1 month)

American Lyceum School Checked daily attendance of teachers and students. Organized & scheduled meetings of the Principal. Reported the activities within school to the Principal. Compiled periodic reports of teachers to present before the Principal. Maintained fee collection. Scheduling subjects for periods of each class. Kept good communication with parents of students.

Saba Umar

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