Senior UX Designer
Amazon
Feb 2022 - Current (4 years 8 months)
β’ Led design for Amazon's global HR case system and cut agent ticket time from 2 hours to 10 minutes. β’ Reimagined Benefits enrollment UX for accessibility, platform consistency, and satisfaction. β’ Created global manager tools and contract worker systems to drive adoption and performance. β’ Built beta operations platform for Devices - streamlining workflows for testers, managers, and ops. β’ Shipped Amazon's first enterprise fleet management interface for large-scale deployments. β’ Designing advanced Smart Home devices routines for multi-device power users. β’ Leading generative conversational AI design standards for Amazon Q across the Devices organization.