Ryan Sardon

Senior Business Analyst

AccelOne

Aug 2023 - Current (2 years 7 months)

• Used MS Office, Jira and Confluence to manage team backlog, documentation. Scrum and Agile methodologies to drive multiple teams.

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Technical Product Manager

MAS Global Consulting,

Aug 2021 - May 2022 (10 months)

• Responsible for project's backlog management, user story design and requirements elicitation. Working on a distributed team to deliver exciting new product features to Live Optics users, closely working with customer's business units, management and technical teams making sure products are delivered in time, cost and quality agreed. • Business Analyst & Scrum Master assigned to drive Nona Kutai project and other innovation projects intended to collect patient health data to advise prescriptions and diets to achieve user goals. • Responsible for migrating health information systems to have patient's care plan history available while implementing a role-based access control to help restricting sensitive information to the proper stakehol

Product Owner / Delivery Lead

Infosys

Feb 2019 - Aug 2021 (2 years 7 months)

• Responsible for transformation initiatives intended to increase the business value and reduce manual work for our customers. • Product Owner responsible for driving new products & services with key partners including NICE InContact, Blue Jeans, Service Now, Verizon, Cisco, Eloyalty, AT&T, Frontier end others. • Senior Business Analyst and Subject Matter Expert in charge of multiple agile teams to drive critical business initiatives with various USA & EMEA stakeholders teams in a complex IT system environment. • Delivery Lead assigned responsible for vendor portfolio accountable for maximizing business value, project revenue and client satisfaction. • Used Jira, Microsoft Azure Dev Ops to manage backlog. Clarity PPM, MS Project Server

Product Owner / Sr. Business Analyst

Verizon

Aug 2011 - Feb 2019 (7 years 7 months)

• Accountable for Business Analysis, Architecture, Systems Integration design. Responsible for driving onsite workshops in USA (Texas, Florida, San Francisco) to engage key project stakeholders and define project goals, business solution to be undertaken. • Subject Matter Expert on Verizon Marketing, Sales, Provisioning, Service assurance and Back-End business processes. Accountable for delivering multiple parallel projects on track on a fast-paced environment and taking actions to maintain key initiatives portfolio in good health. • Responsible for business analysis, documentation, and work as a liaison between IT and business departments to identify and deliver solutions according business needs. • Used Jira, Microsoft ADO to manage b

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Responsible for Billing Systems

SAP Ariba,

Jul 2009 - Jul 2011 (2 years 1 month)

G

Senior Business Analyst

Gesfor Osmos Peru,

Jan 2007 - Jul 2011 (4 years 7 months)

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