Ryan Ralph Adamero

I'm a Healthcare Customer Service Specialist with almost 3 years of experience supporting members, providers, and clients across healthcare, telecom, tech, and finance. Most recently, I worked with Molina Healthcare (via Wipro), where I managed member accounts, processed claims and prior authorizations with 98% accuracy, and ensured compliance with healthcare regulations. My background spans high-volume BPO environments, giving me the ability to handle sensitive healthcare inquiries with empathy, precision, and confidentiality. I've consistently exceeded KPIs, improved resolution times, and delivered exceptional service across voice, email, and chat platforms. Beyond healthcare, I bring expertise in fraud investigation, risk management, and technical troubleshooting — skills that strengthen my ability to protect patient data, resolve complex issues, and support cross-functional teams.