Ryan Jay Cuevas

J

Real Estate Cold Caller

JD Capital Group

Jun 2026 - Aug 2026 (3 months)

• Outbound Cold Calling: Make high-volume calls to property owners using provided lead lists and dialing systems.
• Lead Qualification: Identify homeowners who may have an interest in selling and determine their motivation, timeline, property condition, and price.
• Seller Conversations: Build rapport and have natural, professional conversations with property owners without being overly aggressive or "salesy."

Lead Manager

Sell my house Idaho

Jan 2026 - Jun 2026 (6 months)

• Maintain and manage the CRM to ensure lead information is accurate, updated, and organized.
• Support Acquisition Specialists by identifying, nurturing, and providing warm leads for potential acquisition opportunities.
• Make outbound calls to leads in the CRM to identify and engage motivated sellers.
• Qualify leads based on motivation, property details, timeline, and other relevant criteria, then update the CRM accordingly.

Growth Apprentice

Cyberbacker

Oct 2025 - Nov 2025 (2 months)

• Supported the Growth Team in sourcing and coordinating prospective client leads to help expand Cyberbacker's client base.
• Assisted in managing appointment-setting activities, including outreach, follow-up communication, and scheduling business evaluations for potential clients.

M

Executive Administrative Assistant | Chief of Staff | Customer Adoption Officer

My Goat Inc

Jan 2025 - Sep 2025 (9 months)

• Supported executive operations including email/calendar management, vendor renewals, and team coordination.
• Prepared professional reports, proposals, and presentations for clients and partners.
• Improved internal communication by organizing weekly team updates and executive briefings.

K

Client Success Manager

Keystone Homebuyers

Jan 2023 - Jan 2024 (1 year 1 month)

• Oversaw a VA team achieving 200+ calls/day, ensuring lead generation targets were consistently met.
• Trained and coached VAs in objection handling and sales conversion, raising team performance levels.
• Implemented workflow improvements, reducing missed opportunities and boosting conversions.

K

Follow-Up Specialist

Keystone Homebuyers

Jan 2022 - Jan 2023 (1 year 1 month)

• Managed warm leads in Podio, transferring an average of 10+ qualified leads weekly.
• Conducted detailed needs assessments, enhancing lead quality for acquisition success.

K

Cold Caller | Appointment Setter (Virtual Assistant)

Keystone Homebuyers

Jan 2021 - Jan 2022 (1 year 1 month)

• Averaged 200 outbound calls/day, generating 1–2 qualified leads daily.
• Applied persuasive sales techniques, improving seller engagement rates.

Customer Service Representative

Convergys

Jan 2017 - Jan 2020 (3 years 1 month)

• Supported Direct TV, eBay, and Iron Mountain accounts.
• Handled escalations and complex inquiries, achieving high satisfaction ratings.

Customer Service Representative

Alorica

Jan 2016 - Jan 2017 (1 year 1 month)

• Delivered billing and account support for Macy’s Credit Card customers.
• Resolved disputes with professionalism, maintaining strong customer retention.

Customer Service Representative

Teletech

Jan 2013 - Jan 2015 (2 years 1 month)

• Managed residential billing for Telstra, ensuring accurate issue resolution.
• Enhanced service satisfaction through clear communication and timely support.

S

Technical Support Representative

Sitel | Client Logic

Jan 2007 - Jan 2012 (5 years 1 month)

• Troubleshot DSL and digital products, reducing resolution times and repeat calls.
• Recognized for consistently achieving technical KPIs.

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Ryan Jay Cuevas

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