Ryan Fletcher

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Product Manager

Claro Analytics

Nov 2023 - Aug 2024 (10 months)

Started in the weeds of data quality, validating backend job market data pulls and debugging pipelines to ensure accurate product outputs ahead of releases. Grew into full product ownership by writing MVPs, PRDs, and product briefs and participating in roadmap planning as a bridge between user needs and engineering constraints. Partnered closely with engineers and DevOps to troubleshoot issues, clear blockers, and maintain clean, direct communication between technical and non-technical teams. Coordinated a large scale translation initiative of more than 50 trillion characters, sourcing vendors, evaluating models, and building structured action plans to guide delivery. Introduced operational rhythm and predictability by organizing Jira board

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Product Manager

TCG Fandom

Jul 2023 - Jan 2025 (1 year 7 months)

Led the product and community foundation of an early stage startup, driving vision, execution, and day-to-day momentum while keeping the team aligned and moving forward. Acted as the primary bridge between users, design, and development by meeting directly with users and power users, gathering unfiltered feedback, and turning scattered input into clear product direction. Managed end-to-end content operations, from coordinating with Fiverr artists to ensuring clean uploads, accurate metadata, and smooth blockchain integration. Simplified workflows by experimenting with CMS setups, iterating on processes, and building light structure that helped the team move faster with less friction. Stepped in naturally during ambiguous or high-pressure mo

Customer Success Manager

Seamless.AI

May 2022 - Jun 2023 (1 year 2 months)

Joined as one of the first SMB CSMs and quickly became a core resource by learning the platform end to end and helping both customers and internal teammates navigate complex workflows. Revived a struggling book of business, improving renewal performance to 97% MRR in under a quarter and consistently maintaining 100%+ NRR through upsells, referrals, and value reinforcement. Specialized in re-engaging dormant and frustrated users by diagnosing friction points, rebuilding trust, and showing them exactly how the product fit into their day to day. Built some of the first Salesforce email templates and foundational documentation for the team, creating structure in an early stage, low process environment. Provided high touch support when needed, i

Customer Success Manager

KnowBe4

Apr 2021 - May 2022 (1 year 2 months)

Became the internal go to resource for PhishER and other advanced features by digging deep into under documented areas, closing knowledge gaps for both the team and customers. Took ownership of a split book of business and personally onboarded 100+ customers in two months, while still staying on top of renewals, adoption calls, and follow ups. Turned onboarding into a clean, repeatable process that made it easier for customers to understand the platform and feel confident early in the lifecycle. Drove consistent engagement through disciplined follow ups, personalized guidance, and steady reinforcement of customer objectives and outcomes. Maintained 94%+ MRR and 107%+ NRR, driven by strong adoption, trust, and ongoing value reinforcement. Re

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