AI/ML Engineer and Software Engineer with hands-on experience building AI-powered applications, LLM-integrated workflows, data-driven backend systems, and rapid MVPs. Skilled in Python, JavaScript/TypeScript, Node.js, SQL, REST APIs, Firebase, cloud/serverless architecture, and AI API integration.
Experienced across the AI lifecycle, including problem discovery, data exploration, prompt engineering, model evaluation, automation pipelines, deployment, and production-minded iteration. Strong background in customer operations and BPO workflows, with a focus on operational AI solutions that improve AHT, CSAT, First Response Time, FCR, quality, latency, and cost per contact.