Results-driven customer success and business development professional with 20+ years of experience helping organizations improve operations through consultative solution selling, client relationship management, and exceptional customer support. Proven success working with government agencies, K-12 and higher education institutions, healthcare providers, and commercial businesses across the technology, distribution, networking, copier, and financial services industries.
Experienced in full cycle sales, customer success, account management, lead generation, discovery, product demonstrations, presentations, contract negotiations, onboarding, training, and long-term client retention. Recognized for building trusted relationships, identifying customer needs, and delivering solutions that create lasting value.
Additional experience includes patient benefits verification, provider services, debt settlement support, customer advocacy, and high-volume client service. Adept at collaborating across teams, learning new technologies quickly, and providing responsive support in fast-paced environments.
