Russel Reyes

Accounting Deal Posting Processor – Tier 3

Pinnacle Intelligence

Mar 2025 - Current (1 year 3 months)

• Handle Tier 3 accounting and financial processing for high-end vehicle purchases and aftermarket services for a California-based dealership • Prepare, review, and reconcile financial records to ensure accuracy, compliance, and timely reporting • Validate and process transactions related to vehicle purchases, add-ons, and service operations • Collaborate with operations teams to ensure seamless financial workflows and accurate documentation

Travel Coordinator (Sixt Account)

IGT Solutions

Mar 2024 - Mar 2025 (1 year 1 month)

• Managed travel bookings and car rental reservations for international customers under the Sixt account • Resolved booking issues, cancellations, and modifications in a timely manner • Provided guidance on rental requirements across global markets, with focus on European regulations • Handled high-volume inquiries via calls and email while maintaining service quality and performance standards

Technical Support Representative – Tier 2 (T-Mobile)

iQor

Sep 2023 - Feb 2024 (6 months)

• Provided Tier 2 technical support for mobile devices, service plans, and home Wi-Fi services • Diagnosed and resolved complex connectivity, network, and account-related issues • Delivered effective troubleshooting while maintaining high customer satisfaction in a fast-paced environment

Technical Support Representative – Tier 3 (AT&T)

Concentrix

Aug 2023 - Sep 2023 (2 months)

• Provided advanced Tier 3 technical support for escalated customer concerns • Diagnosed and resolved complex network, device, and service-related issues with high accuracy

Customer Service & Technical Support Representative (Sprint)

Valor Global

Sep 2022 - Jul 2023 (11 months)

• Assisted customers with billing, service, and technical concerns for mobile accounts and devices • Delivered efficient resolutions in a high-volume environment while maintaining KPIs • Supported sales initiatives through upselling mobile devices via installment plans and financing options • Maintained accurate documentation of customer interactions in CRM systems

Technical Support Representative with Sales – Tier 1 (Verizon)

Asurion

Jul 2021 - Sep 2022 (1 year 3 months)

• Provided Tier 1 technical support for a wide range of connected devices (phones, laptops, smart TVs, etc.) • Performed remote troubleshooting to resolve technical issues efficiently • Promoted and sold device protection plans, clearly communicating benefits and coverage • Processed warranty claims and coordinated device replacements

Customer Care Representative (Healthcare – Membership, Billing, Claims & Benefits)

Teletech

Sep 2020 - Jan 2021 (5 months)

• Assisted customers with healthcare inquiries related to membership, billing, claims, and benefits • Explained policy details clearly to ensure understanding and satisfaction • Resolved billing discrepancies and claims issues with accuracy and compliance

Customer Service Representative / Technical Support (Metro by T-Mobile – Prepaid)

iQor

May 2019 - Aug 2020 (1 year 4 months)

• Provided customer service and technical support for prepaid mobile services • Troubleshot device, network, and account-related issues • Assisted with activations, plan changes, and account management

M

Customer Service Representative – Amazon Sellers

Majorel Philippines (Arvato Bertelsmann Group)

Apr 2018 - Apr 2019 (1 year 1 month)

• Supported Amazon FBA sellers with account, order, and policy-related concerns • Ensured seller compliance with platform policies and performance standards • Handled inquiries via chat, phone, and email as part of a high-performing support team

H

Host / Receptionist | Bartender

Jan 2005 - Dec 2009 (5 years)

• Delivered high-quality customer service in hospitality settings • Developed leadership, auditing, and operational skills

About

Detail

Timeline

Résumé