Russell Alvarez Enriquez

Russell Alvarez Enriquez

About

Detail

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Provincia de San José, Costa Rica

Contact Russell regarding: 
work
Full-time jobs
Starting at USD11.5/hour
Flexible work
Starting at USD15/hour
groups
Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • AMN Healthcare
    Video Remote Medical Interpreter
    AMN Healthcare
    Jul 2024 - Current (1 year 10 months)
    Delivered bilingual real-time video remote medical interpretation Ensured confidentiality and accuracy across medical scenarios Maintained high satisfaction scores from healthcare staff and patients
  • T
    Language Interpreter
    TRANSPERFECT CONNECT
    Dec 2023 - Jul 2024 (8 months)
    Provided real-time Spanish-English interpretation Bridged communication gaps in medical, legal, and customer service settings Adhered to code of ethics and performance standards
  • Qualfon
    Technical Support Agent
    Qualfon
    Jul 2023 - Dec 2023 (6 months)
    Delivered multichannel technical support for consumer services, effectively handling ticketing, case resolution, and issue escalation to ensure timely and satisfactory outcomes for clients. Maintained performance metrics in troubleshooting and client satisfaction, while also utilizing sales management skills to promote products during technical support interactions, encouraging customers to consider additional purchases and enhancing overall customer engagement.
  • Support Services Group
    Support & Sales Agent
    Support Services Group
    Feb 2023 - Jun 2023 (5 months)
    Assisted customers with product and service inquiries Offered troubleshooting and upselling solutions Resolved complaints while promoting brand trust
  • Concentrix
    Leasing Specialist
    Concentrix
    May 2022 - Feb 2023 (10 months)
    Managed rental inquiries and applications across platforms Provided support for potential tenants via chat, call, and email Maintained organized records of housing cases
  • Sykes
    Customer Service Representative
    Sykes
    Oct 2021 - May 2022 (8 months)
    Delivered home security system support and mobile app guidance, assisting with account management and troubleshooting to maintain high customer satisfaction ratings. Additionally, utilized Google Workspace tools to enhance communication and collaboration within the team, ensuring efficient service delivery and streamlined processes for customer inquiries.
  • Amazon
    Consumer Care Representative
    Amazon
    Jun 2020 - Oct 2021 (1 year 5 months)
    Supported Amazon customers on retail, streaming, and account security issues Ensured high response rates and user satisfaction Collaborated with cross-functional teams for issue resolution
Education verified_user 0% verified
  • Universidad de Costa Rica
    Baccalaureate
    Universidad de Costa Rica
    Mar 2020 - Current (6 years 2 months)
  • C
    High School Diploma
    Colegio Saint Thomas
    Jan 2018