I am a Customer Success, Inside Sales, and Virtual Assistant professional with 7+ years of experience supporting U.S.-based clients across telecommunications, finance, B2B, medical spa, and service-based industries.
My background includes customer success, appointment setting, lead qualification, CRM management, administrative support, customer intake, and client relationship management. I have extensive experience handling inbound and outbound communications through phone, email, chat, and SMS while maintaining strong customer satisfaction and business growth.
Most recently, I have supported a U.S.-based medical spa, assisting with lead follow-ups, appointment scheduling, customer intake coordination, CRM management, and sales support. I am experienced in nurturing leads, maintaining organized pipelines, improving client engagement, and helping businesses convert inquiries into appointments and long-term customers.
I am proficient with GoHighLevel (GHL), Salesforce, Freshdesk, Intercom, Pipedrive, Mangomint, Quo, Google Workspace, and other CRM and customer success platforms.
My strengths include relationship building, organization, communication, problem-solving, and delivering exceptional customer experiences while supporting operational efficiency and business growth.
Open to opportunities in Customer Success, Client Success, Inside Sales, Appointment Setting, Administrative Support, Operations Coordination, and Virtual Assistance.
