Runa Yu

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Product Designer

Varsity Tutors (Capstone)

Jan 2025 - Current (1 year 4 months)

A leading U.S. online tutoring platform under Nerdy, serving over 5M learners nationwide. Designed a 0 1 parent dashboard to highlight student learning progress by synthesizing insights 10+ interviews 110+ surveys 150+ annotated transcripts from , , and using AI assisted analysis. Created wireframes and hi fi prototypes in col laboration with product and data teams. Projected to improve user retention and boost renewal rates.

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Product Designer

CMU AI Research Lab

Oct 2024 - Current (1 year 7 months)

An NSF-funded AI Lab partnering with the American Red Cross to improve internal training effectiveness. Super headed the end to end redesign of the American Red Cross for internal training platform 30K+ workers, including game UX, AI agent interaction, and task system design, boosting training efficiency by up to . 80% Led , including user interviews, concept testing, and UX audit 15+ user research and workshops with ML teams to identify AI agent interaction models and UX opportunities. Established the with reusable components across 4 task first game UI design system 10+ modules, assignment flows, and the training evaluation system.

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Product Designer

Ambrus Studio

Aug 2022 - Aug 2024 (2 years 1 month)

A Series B-funded GameFi studio in the Web3 space. Revamped and experience leveraging Discord bot, reducing ticket response customer support flow time from and resolution time from . 7 days to 2 hours 1 week to 3 days Led content design 50 page for MOBA game characters by conducting a research report on global warming and authoring a hero backstory writeup, co created with the game design team 20K word to support narrative systems and in game role development. Coordinated scripting and post production for a virtual singer campaign video with internal teams and external artists, driving and 32K views 1,582 likes.

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UX Designer

Al ibaba Group

Aug 2020 - Aug 2022 (2 years 1 month)

The largest e-commerce marketplace in China. I led the design for both B2B and B2C features B2B | Sales Management Platform Designed the with customized workflows for sales teams, by CRM experience for web and app covering task management, merchant alerts, and insights, leading to a in active users. 10% rise Expanded and refined a by improving legacy elements and design system with 25+ components designing new modules (ticket upload, image handling, merchant analytics), leading to fewer 5 front end issues and faster design iterations. B2C | System Conducted to workshops testing Implemented gamified to from to |

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