Ruihan Liu Data Analyst

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Data Analyst

VENTIA

Mar 2023 - Jul 2023 (5 months)

• Accomplished professional promotion to the headquarters, responsible for data analysis in the Ventia Operation Center. • Specialized in enhancing Call Center efficiency through KPI development in several aspects: figuring out the workforce scheduled gap, and reducing call answering time on power BI, as well as improving customer and employee satisfaction by analysing text sentiment from survey. • Provide feedback and advices to the system team for internal software and business process system improvement based on findings during the data analytics process. • Experienced in SAP and SQL database operation, and modeling data structure in SQL, and collaborating with cross-functional teams for effective database development.

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Junior Data Analyst

VENTIA

Jul 2022 - Mar 2023 (9 months)

• Fully Involved in a telecommunication-industry project and creating muti-fields BI reports including KPI, Financial, Inventory and Geograpgical, with interactive dashboards. • Captured data from various sources, cleaning dirty data and designing data structure based on the understanding of industry characteristic. • Closely cooperated with internal and external stakeholders to extract project requirements to develop BI reports. • Managed workforce system, updating staff database and working with external IT-support to rasie, track and chase incidents for NBN project team members.

Data Analyst

Thrive

Feb 2022 - May 2022 (4 months)

• Utilizied Google Analytics to track visitor flow and interaction throughout THRIVE website • Provided analysis and insights regarding various tools, such as: site search, mobile site and selection guides • Developed interactive dashboards to figure out trends and insights to support business decision making • Involved in multiple projects: optimizing the Youtube channel, created marketing strategies and preparing webinars and cooperating with group members from various cultural backgrounds smoothly

Research Analyst(Part-time)

The University of Queensland

Jul 2021 - Jun 2022 (1 year)

• Involved in Student – Staff Parntership to review lecture quality and provided advices for course design • Assisted academics to clean raw data, explored new insights from data set and visualized the result to support research activities.

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Entrepreneur

YouTuber & Mental Consultant

Jan 2020 - Oct 2023 (3 years 10 months)

• Utilizing quantitative data from YouTube Studio to conduct analysis and design digital marketing strategy; acquired more than 60,000 followers in less than 1 year • Cooperating with another Youtuber to create content for target audience based on video performance statistics • Publishing high-quality videos & articles about mental health and providing personal consultation service

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Marketing Manager

JD Finance

Jan 2015 - Jan 2017 (2 years 1 month)

• Organized a market team consisting of 12 students and interviewed the candidates as well as managed the team members to promote Installment Payment & Loan service to three university students • Expanded reputation and reduced compaign cost by exchanging resource with university clubs • Organized various creative roadshows at campuses to influence consumption habits and persuade students to download the JD Finance App via sending gifts.

Ruihan Liu

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