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Rudy Alexander Santos Gonzalez

About

Detail

Guatemala, Guatemala

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • F
    Logistics Expert
    Freight Smart Logistics
    Feb 2024 - Current (2 years 9 months)
    • Manage domestic and international logistics operations to ensure efficiency and cost reduction. • Ensure compliance with Incoterms for seamless international trade. • Develop and implement supply chain strategies for improved operational efficiency. • Coordinate with vendors, carriers, and teams to resolve shipping issues and enhance service quality. • Analyze market trends and data for continuous logistics improvements. • Oversee sales and transactions between shippers and receivers. • Match carriers with appropriate trailers based on product specifications. • Sell logistics services to buyers and shippers, providing customized transportation solutions.
  • Five Star Call Centers
    Operations Supervisor
    Five Star Call Centers
    Nov 2023 - Jan 2024 (3 months)
    • Managed customer service operations, leading a team handling U.S. client inquiries. • Improved customer satisfaction through training, process enhancements, and issue resolution.
  • Five Star Call Centers
    Customer Service Representative
    Five Star Call Centers
    Jul 2023 - Nov 2023 (5 months)
    • Provided support for U.S. clients on coffee machines, troubleshooting issues and placing orders. • Maintained high customer satisfaction through effective problem-solving.
  • IntouchCX
    Customer Service Representative
    IntouchCX
    May 2023 - Jul 2023 (3 months)
    • Assisted Walmart customers via chat, resolving order-related issues. • Ensured efficient and accurate customer interactions.
  • TELUS International
    Customer Service Specialist
    TELUS International
    Oct 2022 - Apr 2023 (7 months)
    • Handled customer service for a Texas-based energy retailer. • Assisted clients with billing, service issues, and account management.
  • O
    General Manager
    Onsen SPA GT
    May 2022 - Jul 2023 (1 year 3 months)
    • Managed business operations, including administration, finance, marketing, and sales. • Developed new projects and promotional strategies to increase revenue.
  • L
    Office Administrator
    La Paletteria GT
    Jun 2016 - Apr 2022 (5 years 11 months)
    • Managed sales, marketing initiatives, and new business projects. • Provided administrative support and built strong client relationships.
  • S
    Export Assistant
    Samboro S.A.
    Jun 2009 - Apr 2014 (4 years 11 months)
    • Managed export documentation for international shipments. • Coordinated logistics and customs clearance.
Education verified_user 0% verified
  • Universidad del Valle de Guatemala
    MBA
    Universidad del Valle de Guatemala
    May 2019 - Oct 2020 (1 year 6 months)
  • E
    Advanced English Studies
    Educational and Cultural Interactions Inc.
    Jan 2015 - May 2015 (5 months)
  • English Language Center
    English Language Program
    English Language Center
    May 2014 - Dec 2014 (8 months)
  • Universidad Galileo
    Bachelor of Business Administration (B.B.A.)
    Universidad Galileo
    May 2010 - Nov 2015 (5 years 7 months)