Ruby Angela Pardillo

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Virtual Assistant Medical Assistant

AOL Company

Mar 2025 - Jan 2026 (11 months)

• Answer inbound calls and help for scheduling, rescheduling, and clinic information. • Sending TE's for clinic to process prescription refills and bloodwork request

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Virtual Assistant Medical Assistant

MedSpecialized Inc.

Aug 2024 - Dec 2024 (5 months)

• Answer inbound calls and help for scheduling, rescheduling, and clinic information. • Make outbound calls for patient appointment reminders, wellness checks, and more. • Supply EMR notes on all calls conducted looping in onsite personnel and providers. • Google Chat with online personnel, as well as separate chats with DRC team members.

Virtual Assistant - Healthcare - Freelance

Neolytix

Nov 2023 - Jan 2024 (3 months)

• Prepares and assembles medical record documentation/charts for physician. • Call patient to confirm appointment. • Reschedule appointment if needed. • Updates patient history, physical exam, and other pertinent health information in the patient • HIPAA compliance is secured.

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Customer Service Representative - Healthcare

Optum Global Solutions

Jul 2021 - May 2023 (1 year 11 months)

• Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits).

Customer Service Representative - Retail

Concentrix

Oct 2019 - Jun 2021 (1 year 9 months)

• Responsible for ensuring the prompt resolution of inbound customer telephone calls; assisting with Live Chat and email communication; performing other duties as assigned. • Check status of orders. • Process replacement or refund.

Ruby Angela Pardillo

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