Rubens Ferner

Rubens Ferner  new_releases

About

Detail

Customer Sucess Manager
Carlsbad, New Mexico, United States
Contact Rubens regarding: 
work
Full-time jobs
Starting at USD7.5k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • K
    Manager, Customer Success (Account Management)
    KlearNow
    Mar 2022 - Current (4 years 6 months)
    - ▪ Order management (shipments) in the supply chain and logistics industry. ▪ Customer relationship building, onboarding, account setup, and customer management in chemical, technology, and SaaS industries.
  • R
    Customer Success Manager
    RealSleep
    Oct 2021 - Mar 2022 (6 months)
    - ▪ Responsible for the whole customer experience, including product acquisition, assessment, churn reduction strategies, evaluation of success measures for increased conversation, and strategic analysis to raise brand recognition on a bigger scale
  • e-Core
    Customer Success Manager
    e-Core
    Jan 2021 - Oct 2021 (10 months)
    - ▪ Responsible for ensuring customer satisfaction, developing connections with them, assisting with renewals, upselling, and analyzing the existing customer circumstance to provide more goods, training, and skills and generate new possibilities.
  • Shopify
    Digital Marketing Coordinator
    Shopify
    Jan 2020 - Jan 2021 (1 year 1 month)
    - ▪ Expertise in analyzing data and reducing costs to reach potential customers and strong profiling skills to find the ideal persona for the business. (Careful analysis focuses on a low CPM, CPC, CPA & specific LLA for differentiated results)
  • Gympass
    Sr Customer Experience Expert
    Gympass
    Jan 2019 - Jan 2020 (1 year 1 month)
    - ▪ Training, development, and customer retention through strategies that made customers see the value of our product, reducing the churn of an entire business. (Explanation of control of earnings, costs, and presentation of the business model)
  • Abbott
    Customer Marketing Intern
    Abbott
    Aug 2017 - Dec 2018 (1 year 5 months)
    - Responsible for the customer's journey from initial contact with the firm through product presentation to doctors in the health industry.
  • The Church of Jesus Christ of Latter-day Saints
    Regional District Manager
    The Church of Jesus Christ of Latter-day Saints
    Jul 2015 - Jul 2017 (2 years 1 month)
    - ▪ As a Regional Manager, in addition to looking after a team of 20-24 people, I always had the responsibility to look after regional supervisors, to make sure the goals were in line with what the general president of the project was looking for and l
Education verified_user 0% verified
  • Haroun Education Ventures MBA Degree Program
    Master of Business
    Haroun Education Ventures MBA Degree Program
    Sep 2021 - Jun 2022 (10 months)
  • B
    Bachelor's Degree
    BYU Idaho University
    Nov 2019 - Current (6 years 10 months)