Ruben Ortiz Agente

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Client Relations Specialist

Charger Logistics Inc

Jan 2023 - Current (3 years 9 months)

Developed and maintained strong relationships with existing clients, ensuring their continuous satisfaction through regular communication and tailored solutions. Coordinated scheduling for deliveries and pickups, meeting tight deadlines and adapting to changes in client needs. Managed inquiries and issues during the transportation process, delivering updates and resolving problems to maintain high client satisfaction. Provided consistent customer support, demonstrating excellent verbal and written communication skills, essential for virtual client management.
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Sales Specialist

Alorica Honduras

Jan 2022 - Jan 2023 (1 year 1 month)

Handled inbound and outbound sales calls, engaging with customers to identify needs and offer solutions, resulting in meeting or exceeding monthly sales goals. Upsold products and services, contributing to revenue growth by identifying opportunities to enhance client purchases. Demonstrated strong time management and multitasking abilities by managing high call volumes and administrative duties in a fast-paced sales environment. Maintained customer records and logged data efficiently, ensuring accurate entry and retrieval of information for follow-up actions.
Customer Service Representative

Startek Honduras

Jan 2020 - Jan 2022 (2 years 1 month)

Resolved customer inquiries and complaints effectively, maintaining a high level of client satisfaction and retention. Delivered service-oriented support, active listening to clients' needs, and addressing concerns to provide swift resolutions. Managed incoming calls professionally and handled sensitive information with confidentiality, aligned with virtual assistant responsibilities such as call forwarding and messaging.

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Ruben Ortiz

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Ruben Ortiz

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