Ruben Lim

Medical Scheduler (Gastroenterology)

Medcore Solutions

Feb 2025 - May 2026 (1 year 4 months)

• Schedule and coordinate gastroenterology patient appointments, procedures, and follow-up visits while ensuring accurate patient information and timely communication.
• Handle patient inquiries via phone, email, and scheduling systems regarding appointments, referrals, insurance verification, preparation instructions, and medical records with professionalism and empathy.
• Assist patients with procedure scheduling, appointment confirmations, and rescheduling requests while maintaining compliance with clinic policies, HIPAA regulations, and a high level of patient satisfaction.

Home Health Scheduler

Clark Outsourcing

Sep 2023 - Jan 2025 (1 year 5 months)

• Coordinate and schedule home health visits for caregivers while ensuring timely patient care and efficient staff scheduling.
• Serve as the primary point of contact for patients, families, and healthcare providers by providing appointment updates, care coordination, and scheduling support.
• Communicate with clinical teams to manage schedule changes, verify patient information, and resolve scheduling conflicts while maintaining compliance with healthcare policies and high-quality patient service standards.

Medical Billing Specialist (Eyecare)

Knack RCM

Mar 2022 - Jul 2023 (1 year 5 months)

• Assist patients with explaining eyecare charges, billing details, and insurance coverage while ensuring accurate account documentation and excellent customer service.
• Verify insurance eligibility and benefits for eyecare services and procedures to support accurate billing, reimbursement, and patient scheduling.
• Schedule patient appointments, process eyecare orders, and coordinate with providers and insurance companies while maintaining HIPAA compliance and efficient workflow management.

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Medical Billing Specialist (Radiology)

Ventra Health Global

Oct 2020 - Mar 2022 (1 year 6 months)

• Process and manage radiology billing claims by reviewing patient accounts, updating billing information, and ensuring accurate claim submission for timely reimbursement.
• Serve as a primary point of contact for patients, insurance companies, and healthcare providers by handling billing inquiries, verifying insurance eligibility, and resolving claim or payment issues efficiently.
• Provide administrative and revenue cycle support including maintaining accurate patient records, tracking claim status and denials, documenting account updates, and ensuring compliance with HIPAA and billing regulations.

About

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Ruben Lim

About

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Behavioral traits