Roxana Isabel Benaducci Herrera Translator of English and French

CUSTOMER CARE EXPERTISE

Pura

Oct 2023 - Feb 2025 (1 year 5 months)

As a Customer Care Expert, I am dedicated to providing exceptional support to customers regarding their orders, including tracking numbers, delays, lost orders, and packages that have been delivered but not received. I assist customers with technical difficulties related to their products and offer detailed information on warranties and subscriptions. Additionally, I present statistics regarding monthly purchases to help inform business decisions. I utilize platforms such as Kustomer, Slack, Recharge, Loop, and Shopify to enhance customer interactions and ensure a smooth experience. Furthermore, I leverage Google Workspace tools, particularly Google Sheets, to facilitate information sharing between departments, ensuring a seamless flow of c

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CONSULAR ASSISTANT

ROYAL CONSULATE OF DENMARK IN PERU

Sep 2019 - May 2023 (3 years 9 months)

As a Consular Assistant, I was responsible for a variety of essential tasks, including the translation of documents from English to Spanish and providing assistance to Danish citizens in Lima. My duties included issuing emergency passports, extensions, and authentications of documents, as well as sending reports to the Danish embassy in Chile regarding various issues such as adoptions and felonies. I assisted Danish individuals with any circumstances or problems they encountered in Peruvian territory and organized institutional events and meetings. Additionally, I was responsible for the delivery and reception of the diplomatic bag and facilitated meetings between Danish authorities or companies and the consulate. I also typed draft and fin

BILINGUAL ASSISTANT

Intertek

Jul 2017 - Sep 2019 (2 years 3 months)

• Administration of the chain of services from the arrival of mail or telephone calls to the invoicing of the service on hydrocarbon samples and the organization of proceedings at the headquarters. • Coordination with the different Intertek offices in the world to send samples for analysis abroad requested by the client. • Translation of documentation, emails, manuals, etc., and interpretation to visitors from Spanish to English or French or vice versa. • Ask phone calls, reply emails and send quotations and information about our services and the different methods which are accredited or not at INACAL. • Skype with customers and suppliers into the English language. • Track customer satisfaction. • Send reports of profits and los

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TRANSLATOR

SCHOLARSHIPS AND EDUCATIOAL LOAN

Nov 2014 - May 2017 (2 years 7 months)

• Translation of the institution's website and official documents from Spanish to English or French or vice versa, as required. • Provide information on current scholarships, requirements, restrictions, application dates to people by phone and on the institution. • Assistant in the organization of institutional events, serving as a host and speaker at fairs, seminars, etc. • Answer Pronabec posts at Facebook fanpage. • Additionally, I took on administrative assistance responsibilities, managing paperwork for freelance workers and coordinating event arrangements, which enhanced the overall efficiency of our operations.

FRONT DESK OPERATOR

Costa Crociere S.p.A.

Nov 2012 - Jul 2013 (9 months)

• Manage the efficient process of boarding and disembarking passengers. • Responsible for the commercial transaction, exchange differences. • Responsible for providing and coordinating the subsequent needs of clients such as tourist plans. • Coordination with the Housekeeping area on room discrepancies. • In charge of organizing the delivery of amenities in the rooms.

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INTERNSHIP

THE COTTAGES AT CABOT COVE

Jun 2011 - Jun 2012 (1 year 1 month)

• Responsible for receiving calls and entering data into the system to make the reservation, check - in and check - out of passengers. • Give information about tourist places in the area. • Manage the attention of the Dining Rooms. • Make the rooms and leave them ready for check-in.

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GUEST SERVICE AGENT

HOTELES SHERATON DEL PERÚ

Sep 2004 - Feb 2011 (6 years 6 months)

• Welcome guests who come to check in. • Participate in the organization and control of the sale of rooms, assigning and blocking rooms. • Carry out individual and group check in and check out. • Enter complete information about the guest to the Opera system. • Control and report discrepancies in the status of rooms provided by the Housekeeper. • Inform the appropriate departments of special requests that must be provided to the guest. • Answer phone calls for reservations outside the reservation area hours. • Prepare and balance the incidents of the shift and petty cash management. • Additionally, I apply case management skills by personally leading difficult customer cases, ensuring that their concerns are address

Roxana Isabel Benaducci Herrera

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