Rossy Greey Rodriguez Velazquez Production Support

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Taekwondo Teacher- Assistant

Eagle Park Apatzingán

Mar 2023 - Current (3 years 2 months)

Product Specialist

Cognizant

Feb 2021 - Jun 2023 (2 years 5 months)

• Support to users SCENIC – MDM IBM. • Support in MDM IBM, corrective and preventive maintenance Use MDM services for data verification. • Implement data fix in MDM services to correct data between legacies. • Extract data for the analysis generating basic queries for DB2 MDM database. • Monitoring of MQ IBM notifications. • Tickets resolution avoiding the SLA breach in SNOW, doing the follow up of tickets with users and tech teams. • Sending Unix instructions to get logs from server, reading logs based on Java to find the errors. • Attending calls with US tech teams. Research on directories for the services.

Support L0-L2

Cognizant

Feb 2021 - Jun 2023 (2 years 5 months)

Production Support L2

TCS

Jul 2018 - Feb 2021 (2 years 8 months)

L2 Production Support

Tata Consultancy Services

Jul 2018 - Feb 2021 (2 years 8 months)

• Monitoring of jobs to identify defects and failures for banking area. • Analysis of logs to identify the root cause in the different environments (Unix, YARN, Ab Initio). • Identify and analysis of Java logs to find out the bugs. • Apply the fixes accordingly to the issue. • Tickets resolution avoiding the SLA breach. • Run SQL queries for the analysis of data. • Execute commands for the failure's resolution. • Execute jobs that perform the data transfer (Autosys). • Execution of upgrades with automation tools like Release Lifecycle Management (RLM). • Organization of KT sessions of Unix, SQL and Big Data for the new resources. • Generation of health check reports and Runbooks. Research on directories for the services.

Rossy Greey Rodriguez Velazquez

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