Rosina Tekpor

U

Customer Service Agent

Ubiquity Global Services Ghana

Sep 2024 - Current (1 year 8 months)

• Process order,assist customers, address their inquiries, and resolve their issues. • Providing information, processing orders, troubleshooting problems, and ensuring customer satisfaction • Build Long-lasting Customer Relationships

T

Customer Service Representative & Financial Agent

Techitale Limited (myghmarket.com),

Mar 2023 - Aug 2024 (1 year 6 months)

• Developed and posted engaging digital ads, increasing online visibility and customer engagement. • Managed financial transactions, ensuring accuracy and compliance. • Led customer service initiatives, resolving issues promptly and efficiently, enhancing customer loyalty.

D

Team Leader, Distribution

Don Publication Limited,

Sep 2022 - Jan 2023 (5 months)

• Negotiated with suppliers, demonstrating strong leadership in vendor management.

D

Distributor

Don Publication Limited,

Jan 2022 - Jan 2023 (1 year 1 month)

• Negotiated with vendors and suppliers to secure best prices and terms. • Coordinated transportation and timely delivery of textbooks to bookshops. • Maintained high customer satisfaction through excellent service and follow-ups, demonstrating strong leadership in customer relations.

T

Coordinator, Customer Service and Financial Operations

Techitale Limited,

Oct 2021 - Sep 2022 (1 year)

• Led initiatives to improve customer service protocols, resulting in enhanced customer satisfaction and loyalty. • Oversaw financial operations, ensuring compliance and accuracy in all transactions.

M

National Service (Assistant Secretary)

M.C. E's Office, Ga Central Municipal Assembly,

Jan 2021 - Jan 2022 (1 year 1 month)

• Ensured office security by screening visitors and updating logs. • Managed business correspondence, enhancing communication efficiency. • Organized conference room setups for corporate meetings, leading logistical efforts for smooth operations.

E

Bookshop Assistant

Ebenezer Thompson Memorial School,

Jan 2017 - Jan 2021 (4 years 1 month)

• Assisted customers with book orders and reservations, maintaining inventory accuracy. • Negotiated prices with sellers and handled cash transactions with precision. • Led the team in customer service excellence, fostering a collaborative and efficient work environment.

E

Pre-school Teacher

Ebenezer Thompson Memorial School,

Jan 2015 - Jan 2021 (6 years 1 month)

• Planned and delivered engaging lessons, fostering a positive learning environment. • Encouraged active student participation and assessed their progress. • Supported school administration through active participation in staff meetings, demonstrating leadership in educational initiatives.

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