Roshan Serrao
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Maharashtra, India
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Sr. Project ManagerGloatJan 2024 - Jul 2025 (1 year 7 months)Global AI-native workforce agility and HR technology platform
• Collaborate closely with the global People team and cross-functional stakeholders to ensure cohesive and consistent delivery of program initiatives to deliver AI-powered talent marketplace and skills intelligence engine used by major enterprises for internal mobility and workforce planning.
• Ensuring alignment between business objectives, engineering, data science and product stakeholders.
• Enable partnerships with business functions to drive the successful execution of programs, including performance matrices and career path tracking, aimed at attracting and retaining top tech talent.
• Led and ensured regulatory and ethical co- Sr. Project ManagerInnovapptive IncNov 2021 - Dec 2023 (2 years 2 months)Providing leadership to cross-functional teams for on-time project deliverables within budget, scope and schedule constraints, minimizing risks and escalations and ensuring creative/technical success.
• Managing execution and delivery of projects through all relevant stages of the systems lifecycle from project initiation through project closure and new processes.
• Developing project plans, timelines, deliverables, dependencies and resources.
• Liaising with all the relevant stakeholders & managing expectations, facilitating communication on project to enable positive customer reference & success story.
• Planning and tracking milestones, realigning schedules and expectations as needed.
• Assuring product and proje - Principal Project Manager - SaaS ConsultingOracleApr 2019 - Oct 2021 (2 years 7 months)• Manage delivery of new processes within customer consultative relationship. Interact and communicate regularly with internal and external stakeholders located globally.
• Contract management, scope analysis, develop project plans, tasks, deliverables, dependencies and resourcing.
• Identify and execute on opportunities for process improvement. Evaluate projects and programs.
• Assure work product and project deliverables are of the highest quality and identify & negotiate change requirements.
• Managing time, budget and quality on all contracted projects. Track and communicate project status, plans, issues, timelines, action items, and budgets.
• Exercise scope management and developing contingency plans where nec - Integration Consultant | Project LeadCornerstone OnDemandSep 2012 - Mar 2019 (6 years 7 months)Cornerstone On-Demand helps organizations to recruit, train and manage their people. A leading global provider of comprehensive, integrated talent management solutions delivered as software-as-a-service.
Responsibilities:
• Managing complex technical data projects and maintaining in-depth knowledge of aspects of product integration.
• Operate Integration Projects - Assist the Sales Teams, Account Management, and Implementation teams in the crafting solutions that support the integration of product with client and third party applications.
• Assess customer requirements, scope of work and ensure documentation, to include options to support winning solutions.
• Review allocations, team member capacities and wor - Senior ConsultantOracle India Pvt LtdJun 2008 - Apr 2012 (3 years 11 months)• Responding to the clients’ RFI and RFP.
• Preparing scope of work, business proposals and proposed solution
management for clients.
• Project plans and feasibility reports for a project.
• Software Requirement Specification. Swim Lanes (Flowchart), Use Case
Texts and Diagrams.
• Screen flow Prototypes, and Screen Support Documents (VLG’s).
• Training the development and QA team to understand the functionalities,
requirements.
• Oversee Projects for the team members and provide consistent feedback as
per prescribed requirements. Translate Business requirements into IT focused
System development definitions.
• Performing the User Acceptance Test with the client, tracking pro - Sr. ConsultantOracle India Pvt LtdJun 2008 - Apr 2012 (3 years 11 months)Specialized in Requirements Gathering & Documentation, onsite Project Implementation/Integration and Client Relationship Management, Training, Project Management and Validation of products. Assigned to engagements based on demonstrated skills in business analysis, project management, and customer relationship management for onsite clients in United States, Switzerland, Sweden & Denmark.
Responsibilities:
• Responding to the clients’ RFI and RFP.
• Preparing scope of work, business proposals and proposed solution management for clients.
• Project plans and feasibility reports for a project.
• Software Requirement Specification. Swim Lanes (Flowchart), Use Case Texts and Diagrams.
• Screen flow Prototy - iImplementation Project EngineeriEmployee I Asure Software IncJun 2006 - Jun 2008 (2 years 1 month)Project management for implementing online HR, benefits, time and attendance for new clients. Oversee the project and guide implementation representatives’ technical assistance. Proactively identify risks, analyze solutions, resolve issues and ensure quality for client satisfaction. Worked with major clients to gather business requirements determine customization and develop functional specifications/ change requests for the development team and also involved into discussions to plan a software solution.
Responsibilities:
• Coordinated with the sales team to acquire the new client and successfully started the project. Executed the project by understanding the detailed processes from functional and technical standpoint and u - Customer Service Professional (Technical)SITEL India PVT LTDNov 2002 - Dec 2005 (3 years 2 months)Key deliverables in providing assistance in troubleshoot system, software, and networking problems. Contributed in expanding the existing customer knowledge base, with the derived expertise; testing of patch releases and product updates.
Responsibilities:
• Provided first level technical & service assistance to international customers.
• Conveyed step by step instructions to resolve technical issues.
• Identified and provided inputs on unique or recurring customer queries.
• Provided support for customer troubleshooting efforts and identified areas that have issues followed by the service calls.
• Identified and provided input on unique or recurring customer problems.
• Consistently achieved monthly
Education
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- Postgraduate Degree, Strategic ManagementWelingkar Institute of ManagementJun 2014 - Aug 2016 (2 years 3 months)
- PPG Diploma in Management (eBusiness, Strategic Management & Managing IT ProjectsPrin LN Wellingkar Institute Of Mgt DevelopJan 2014 - Jan 2016 (2 years 1 month)
- Postgraduate DegreeCliniminds IndiaJun 2011 - Sep 2011 (4 months)
- PG Diploma in Clinical Research, Clinical ResearchCliniminds IndiaJan 2011
- Master of Business AdministrationNIMJun 2004 - Aug 2008 (4 years 3 months)
- Graduate Diploma in Business Administration, General ManagementNational Institute of managementJan 2004 - Jan 2007 (3 years 1 month)
- Bachelor of Commerce, CommerceChhattisgarh UniversityJan 2002 - Jan 2005 (3 years 1 month)