Roseline Michira

Virtual Operations Assistant

PermitFlow

Jan 2024 - Dec 2024 (1 year)

Manages the day-to-day operations of over 20 projects daily, provides administrative support, tracks project status, and coordinates with municipalities and contractors to ensure smooth project execution. Researched permit requirements for streamlined application processes and processed permit applications while tracking approvals. Managed project operations and provided administrative support, ensuring effective coordination with municipalities and contractors for seamless project execution. Responsible for tracking and finalizing all payment issues and invoice concerns. Established efficient workflow processes by developing document templates and accurately documenting and coordinating application deliveries with outside carriers. Provide

Virtual Customer Engagement Executive

Greenlight Planet

Sep 2022 - Jan 2024 (1 year 5 months)

Provided remote customer support to a diverse range of clients, including those in off-grid areas, ensuring efficient and effective resolution of inquiries and complaints through various channels, including phone, email, and social media. Managed high-volume customer calls and inquiries while educating marginalized communities on solar energy solutions. Resolved customer issues empathetically and professionally, demonstrating mastery of customer service management systems and databases such as Zendesk. Managed customer tickets effectively and efficiently while working remotely via chats, email, and social media, accurately documenting, researching, and resolving customer service issues. Additionally, I set up weekly virtual team meetings, t

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Virtual Software QA

Digivante

Jan 2022 - Aug 2022 (8 months)

Executed performance tests to ensure software met service level agreements and identified performance bottlenecks. Produced software issue reports and focused data on key points, which helped increase team efficiency. Performed browser and OS compatibility tests to ensure functionality efficiency. Evaluated software user interfaces for functionality issues and design adherence. Created and executed test cases, while also proofreading reported issues for relevance and accuracy, ensuring that all documentation was clear and precise, which contributed to the overall quality of the software testing process. Additionally, utilized Google Drive as a central point for information storage and sharing, enhancing collaboration and accessibility of pr

Virtual Software QA

Testlio

Jan 2022 - Aug 2022 (8 months)

Worked closely with product management and development teams to test new features within an agile framework, ensuring high-quality software delivery. Analyzed system performance, reported and reproduced issues, and worked with developers to resolve identified problems. Assisted Lead QA tester with creating clear and easy-to-understand testing instructions by identifying and reporting errors in test guidelines. Collaborated with Product Management and Software Development within an agile process to test the functionality of new features as they were being developed. Worked concertedly with software developers during all stages of projects to provide in-process testing results. Executed sets of performance tests that validate the various perf

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Studio Assistant

Bumi Studios

Sep 2019 - Jan 2021 (1 year 5 months)

Ensured timely image delivery, addressed customer edits, and optimized the studio's booking schedule to enhance customer experience. Handled customer inquiries and payment issues, ensuring transactions are processed accurately and securely. Contributed to business growth by creating new rate card packages to attract more clients. Helped expand the company's social media presence into new platforms and proactively managed and scheduled social media content across multiple channels. Analyzed social media performance metrics to identify trends, generate actionable insights, and recommend data-driven strategies for optimization. Additionally, I double-checked customer invoicing to ensure accuracy during billing, which reflects my attention to d

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Ideal Graphics

Graphic Designer

Sep 2018 - Aug 2019 (1 year)

Developed innovative marketing strategies by creating tailored visual concepts to effectively communicate the customer's message, attracting new customers and driving business growth. Guided customers in color palette selection and created customized visual concepts to meet their specific needs and expectations. Maintained consistent communication with clients throughout the project to ensure satisfaction and build strong relationships. Additionally, scheduled virtual meetings with customers to discuss design preferences, set deadlines for each project, and organized my work accordingly. Ensured accuracy by double-checking final drafts before delivery and created comprehensive records of the design process, from initial sketches and concept

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Salesperson / Personal Assistant

Galaxy Medicare Centre

Jan 2017 - Jul 2017 (7 months)

Managed and prioritized the executive's schedule, including appointments, meetings, and travel arrangements. Leveraged customer insights to deliver personalized service, drive marketing initiatives, and optimize operational efficiency. Acted as a primary point of contact, skillfully screening communications, prioritizing messages, and proactively preparing all necessary materials for executive meetings. Provided comprehensive support to the CEO by expertly managing their complex calendar, coordinating travel arrangements, and meticulously organizing all meetings. Organized patient files and records and updated their customer profiles accordingly, which reduced wait times and improved customer satisfaction. Ensured that the clients' data was

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