Roseline Egbe
About
Detail
Oyo State, Nigeria
Contact Roseline regarding:
work
Full-time jobs
Starting at
USD8/hour
Résumé
Jobs
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- NQuality Assurance Executive/ Call center supervisorNONSUCH MEDICARE LIMITEDJan 2024 - Jun 2024 (6 months)• Checked for accuracy and ensured bills were properly billed for insurance reimbursement purposes. • Acted as the relationship officer between providers (hospitals) and enrollees in ensuring maximum provision of and access to care. • Always ensured that the call centre agents under my supervision attended monthly training on phone etiquette and customer service relations, resulting in better management of patients' health. • As the call center supervisor, ensured timely response of call center agents to resolving issues via phone calls, chats and emails. • Management of patients' information, test results, medical histories, treatments and services accessed at healthcare facilities. • Obtained all necessary HMO codes at the appropria
- SCare AssistantSUPPORTER CARE FOUNDATIONJan 2023 - Dec 2023 (1 year)• Assisted clients with meals and refreshment in between meals. • Ensured clients' wellbeing and comfort. • Documentation of clients' incident reports, concerns, and progress notes. • Assisted clients with personal care activities.
- RMedical AssistantREVERE HEALTH MEDICAL ONCOLOGYNov 2019 - Apr 2022 (2 years 6 months)• Provided administrative support by acquiring new patient records before appointment dates ensuring availability of all necessary and important documents at appointments. • Entered new patients' information into electronic charts while applying a high level of accuracy and doing a thorough check of all information at all follow up appointments. • Documentation of client concerns and progress notes from appointments. • Received correspondence from other facilities and imported them into the electronic system making them available for our office physicians when needed, while maintaining strict confidentiality as regards patient/ customer information. • Carried out transcription during appointments and ensured progress notes were accurat
- DSales associate/ Customer service supportDESERET INDUSTRIES THRIFT AND DONATION CENTREJun 2018 - Nov 2019 (1 year 6 months)• Presented a friendly and positive attitude while communicating clearly with customers and colleagues. • Ensured customers were able to get discounts on purchases when possible. • Ensured community members who had approvals from their bishops received their items free of charge. • Accurately handled payments daily in cash and credit card payments for products. • Ensured check-out areas are clean, organized, and well-stocked to maintain an attractive store. • Answered incoming phone calls to assist customers with questions.
Education
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- CCare CertificatesCaredemyNov 2023
Masters inUNIVERSITY OF SUFFOLKOct 2020 - Apr 2023 (2 years 7 months)- MCertificate: Medical AssistingMountainland Technical CollegeNov 2018 - Nov 2019 (1 year 1 month)
- BSc.Abia State UniversitySep 2008 - Sep 2012 (4 years 1 month)