R

Rosauro Caballero

About

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Skilled IT and Compliance professional with 9+ years of experience in risk management, incident response, technical support, and telecom troubleshooti
Calamba, Calabarzon, Philippines
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Full-time jobs

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Résumé

Jobs verified_user 0% verified
  • TurnPoint Technology
    Technical Specialist I
    TurnPoint Technology
    Jan 2025 - Current (1 year 7 months)
    • Frontline IT support role handling triage, ticketing, technical troubleshooting, and customer communications. • Assigned and dispatched tasks, documented processes, escalated cases, and supported client project work. • Utilized ZenDesk, Asana, AirTable, OneNote, Microsoft 365, and Windows environments.
  • A
    Technical Enablement Specialist
    Asurion Philippines
    Jan 2021 - Jan 2024 (3 years 1 month)
    • Resolved complex technical concerns related to internet service and Wi-Fi equipment. • Performed step-by-step troubleshooting and handled first-level incident ticketing. • Supported migration projects and assisted with manual installations.
  • C
    Senior Risk and Compliance Analyst
    CAPITAL ONE PHILIPPINES
    Jan 2018 - Jan 2021 (3 years 1 month)
    • Conducted comprehensive risk assessments and enforced robust corporate compliance policies to mitigate potential threats. • Monitored transactions for suspicious activities, leveraging fraud detection expertise to escalate confirmed incidents. • Collaborated effectively with operations teams, producing meticulous compliance documentation to ensure regulatory adherence. • Utilized experience in outbound sales and general sales principles to understand customer interactions and identify potential compliance risks within sales processes. • Applied order management knowledge to analyze the flow of goods and services, pinpointing areas where compliance gaps could emerge. • Leveraged understanding of e-commerce platforms and Shopify to identify
  • C
    Telecom Troubleshooting & Support Analyst
    ConvergysConcentrix
    Jan 2015 - Jan 2018 (3 years 1 month)
    • Diagnosed telecom issues including voice, data, and internet connectivity problems. • Used specialized tools for troubleshooting network outages and performance issues. • Documented incidents and contributed to knowledge sharing.
Education verified_user 0% verified
  • C
    Cybersecurity Fundamentals Training
    Dec 2025 - Current (8 months)
    (In Progress)
  • C
    CompTIA Security+
    Apr 2025 - Current (1 year 4 months)
    (Self-Study, In Progress)
  • Polytechnic University of the Philippines
    Bachelor of Science in Information Technology
    Polytechnic University of the Philippines
    Jun 2011 - Apr 2015 (3 years 11 months)
    (Graduate)