Rosario Corres

Rosario Corres  new_releases

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Solutions Engineer
Buenos Aires, Argentina

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Twilio
    Senior Solutions Engineer
    Twilio
    Oct 2021 - Dec 2022 (1 year 3 months)
    - Support to the pre-sales process the LATAM region.
    - Work alongside sales representatives to identify the customer’s needs, generate customized business software solutions and enchant both business and tech people with demos.
    - Demonstration and articulation of the features of software products and/or APIs best suited for the customers.
    - Messaging specialist
    - Organization of training sessions for sales representatives and peers
    - Speaker in Webinars and company sponsored events.
    - FY 2021 top performer and winner of Sales Club. See some of my work in action:
    ● Twilio APIs Demos:
    - WhatsApp API:
  • Twilio
    Solutions Engineer
    Twilio
    Sep 2020 - Oct 2021 (1 year 2 months)
  • Genesys
    Sr Technical Engineer - Care Operations
    Genesys
    Mar 2020 - Sep 2020 (7 months)
    - Development of tools to automate daily tasks
    - Partners trainer (in Mexico and USA)
    - Mentorship and training of new and existing team members
    - Backoffice operations
    - Public Webinars Organizer and Speaker
    ● Webinars recordings:
    - Genesys Cloud Dev Tools Devcast (in spanish)
    - Genesys Cloud Dev Tools Devcast (in portuguese): https:// www.youtube.com/watch?v=1 hBjSuOygSo
  • Genesys
    Sr Technical Support Engineer - API & Integrations Assessor
    Genesys
    Jan 2020 - Mar 2020 (3 months)
    - Mentoring and assessment of APIs & Integrations support queue
    - Leader-like position of support queue
    - Training of new and existing team members
    - Queue monitoring and trending analysis
    - Top performer
  • Genesys
    Sr Technical Support Engineer - API & Integrations Support
    Genesys
    Jul 2019 - Jan 2020 (7 months)
    - Troubleshooting of API/Integrations issues within a SaaS platform
    - Training and mentoring of new team members
    - Partners and customers technical support
    - Top performer
  • Sprinklr
    Product Engineer
    Sprinklr
    Sep 2017 - May 2019 (1 year 9 months)

    - Tech support to LATAM Sprinklr customers in spanish, portuguese and english
    - Troubleshooting of integration, reporting, publishing issues within a SaaS platform
    - Training and mentoring of new hires
    - Incident Life Cycle analysis
  • Clickwise Network
    Integrations, Support and Pre-sales Engineer
    Clickwise Network
    Mar 2016 - Sep 2017 (1 year 7 months)

    -Responsible for performing system integration with new clients and support to tracking via Pixels and APIs (in PHP running on Linux/Ubuntu servers).
    -Development of scripts to automate procedures such as code pieces creation, addition of the company's tracking into the client's materials and deeplinks generation.
    -Tracking support to new and existing campaigns, monitoring tags in platforms such as Performance Horizon, Hasoffers, Google Tag Manager, etc.
  • H
    Remote Desktop Management
    HPI
    Oct 2010 - Mar 2013 (2 years 6 months)
Education verified_user 0% verified
  • I
    TOEIC International Exam, English
    Imei
    Jan 2021 - Dec 2021 (1 year)
  • Udemy Academy
    Web Development Bootcamp, Ciência da Computação
    Udemy Academy
    Jan 2017 - Dec 2019 (3 years)
  • Treehouse
    PHP Development, Web Development
    Treehouse
    Jan 2016 - Dec 2017 (2 years)
  • Universidad de Ciencias Empresariales y Sociales
    System Programming
    Universidad de Ciencias Empresariales y Sociales
    Jan 2013 - Jan 2015 (2 years 1 month)