Rosalind T. Overstreet

Jobs 0% verified

L

Loan Counselor I

LoanCare

Jan 2023 - Jan 2024 (1 year 1 month)

• Handled high-volume inbound/outbound calls in collections • Processed payments and set up repayment plans and auto-drafts • Updated addresses, resolved payment discrepancies, and documented interactions • Provided support for loan servicing, including short sales and foreclosure options
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Customer Service Associate

Results CX

Jan 2020 - Jan 2022 (2 years 1 month)

• Managed complex customer service inquiries related to insurance and billing • Navigated multiple systems simultaneously to provide timely solutions • Processed payments, updated records, and ensured HIPAA compliance • Logged detailed call notes into CRM and resolved technical issues
C

Secretary

Chesterfield Mental Health Support Services

Jan 2014 - Jan 2020 (6 years 1 month)

• Entered and managed billing data using Excel • Reconciled internal billing and created monthly reports • Performed compliance checks, managed personnel files, and supported HR functions • Audited program documentation and provided training support via PowerPoint
M

Office Manager

Metropolitan Day School for AES

Jan 2004 - Jan 2012 (8 years 1 month)

• Oversaw office operations, employee attendance, and scheduling • Managed data entry for academic records and created reports and newsletters • Prepared student and staff handbooks and maintained filing systems
K

Administrative Assistant

Kingdom Pursuers International Ministries

Jan 2000 - Jan 2004 (4 years 1 month)

• Maintained calendars, composed correspondence, and managed data entry • Handled tuition payment records and created church bulletins and event materials

Education 0% verified

Rosalind T. Overstreet

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Rosalind T. Overstreet

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Behavioral traits