Ronnell Cunanan

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SR. REPRESENTATIVE, REAL TIME MANAGEMENT

Concentrix Airbnb,

May 2023 - Current (3 years 2 months)

As a Senior Representative in Real Time Management, I handle short-term schedule adjustments, including releasing schedules, optimizing them, and ensuring adherence to plans. I coordinate with operations and other teams to ensure adequate staffing levels and optimal resource allocation to handle call volume and other tasks. Additionally, I communicate with various stakeholders, including operations managers, team leads, and other support staff, to address real-time issues and coordinate actions. I also develop and implement contingency plans to handle unexpected events or situations that may impact service levels. Furthermore, my experience in construction administrative support enhances my ability to effectively manage scheduling by coordi

CHAT SUPPORT SPECIALIST

tawk.to

Nov 2021 - Apr 2023 (1 year 6 months)

Provide accurate and timely responses to customer inquiries via live chat, addressing their concerns and offering relevant solutions. Assist customers by explaining features, functionalities, and best practices to help them fully utilize products or services. Recognize when an issue needs to be escalated to a senior support agent or other department, ensuring the customer is connected with the appropriate team promptly. Follow company guidelines for customer support, ensuring all communication is clear, courteous, and professional. Strive for customer satisfaction and uphold brand values

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VIRTUAL ASSISTANT

JSC & Co., CPAs MBS,

Jan 2019 - Oct 2021 (2 years 10 months)

Handles urgent orders from facilities, ensuring prompt delivery of special requests. Verifies new admissions to ensure their required supplies are included in scheduled deliveries. Collaborates with the Director of Nursing (DON), Assistant DON (ADON), Administrator, and Central Supply to obtain necessary documents for Medicare Part B coverage. Communicates with clients to explore alternative solutions when specific products are unavailable from the supplier. Prepares detailed reports for residents whose documentation does not meet Medicare Part B coverage requirements

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VIRTUAL ASSISTANT

Focusinc Group Corp MBS,

Jan 2017 - Oct 2017 (10 months)

Handles urgent orders from facilities, ensuring prompt delivery of special requests. Verifies new admissions to ensure their required supplies are included in scheduled deliveries. Collaborates with the Director of Nursing (DON), Assistant DON (ADON), Administrator, and Central Supply to obtain necessary documents for Medicare Part B coverage. Communicates with clients to explore alternative solutions when specific products are unavailable from the supplier. Prepares detailed reports for residents whose documentation does not meet Medicare Part B coverage requirements

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CUSTOMER SERVICE REPRESENTATIVE

IBEX Global Solutions AT&T Uverse,

Dec 2014 - Dec 2015 (1 year 1 month)

Handle billing-related inquiries from clients, providing clarity on charges, payment schedules, and discrepancies. Reconcile customer accounts, track payments, and address any billing issues or discrepancies. Maintain regular communication with clients to ensure they are informed about their billing status, payment deadlines, and any outstanding balances. Use CRM tools (e.g., Salesforce) to track customer interactions, sales opportunities, and payment history.

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