Ron Mason III

R&D DevOps Engineer

Itron

Oct 2022 - Oct 2023 (1 year 1 month)

• Conducted onsite analysis and troubleshooting of complex mesh wireless configurations at corporate headquarters, enhancing network stability through advanced technical skills. • Ran a project that identified and resolved network issues, achieving 100% connectivity within 9 months. • Developed and executed a suite of test cases for IIoT smart meters using Python and Azure, ensuring firmware robustness and compliance with industry standards. • Led the design and implementation of security measures for IIoT firmware, significantly improving system integrity and resistance to vulnerabilities. • Provided critical onsite regression support and coordinated with offsite teams in France and India, facilitating seamless project continuity and

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Managed Service Engineer

nDivision

Mar 2022 - Oct 2022 (8 months)

• Managed a diverse service portfolio to address specialized client needs across various industries, demonstrating adaptability and broad technical expertise. • Provided simultaneous support for multiple company needs with a small team, optimizing resource allocation and enhancing multitasking capabilities to ensure high customer satisfaction. • Led the swing team to achieve the lowest average handle time for support calls through effective team management and strategic scheduling. • Streamlined client support processes, improving response times and efficiency across all service levels.

B

Desktop Support Specialist

Blue Cross of Idaho

Feb 2021 - Apr 2022 (1 year 3 months)

• Designed the layout and infrastructure for an onsite IT office, employing architectural and IT expertise to create a functional and efficient space. • Coordinated with contractors and vendors to ensure the IT office was constructed and set up on time, managing logistics to adhere to project timelines. • Implemented advanced networking and computing systems within the new IT office, significantly enhancing operational capabilities and support efficiency. • Oversaw the entire project from concept to completion, ensuring all technical and design specifications were precisely met.

Client Technology Support Technician

Premera

Jul 2018 - Dec 2020 (2 years 6 months)

• Led the planning and design of Premera's first onsite PCDC, utilizing strategic project management skills to effectively oversee the co-location of device imaging. • Coordinated the construction of the PCDC facility, ensuring it met both technical specifications and business needs. • Spearheaded the integration of advanced imaging technology at the PCDC, significantly enhancing operational efficiency and device management capabilities. • Managed a cross-functional team to successfully launch the PCDC, establishing it as a critical resource for device management and imaging at Premera.

Desktop Support Technician

Apex Systems

Apr 2018 - Jul 2018 (4 months)

• Excelled in initial roles and assignments, leveraging professional skills and dedication to secure a permanent position within the company. • Contributed significantly to team projects and goals, earning a full-time employment offer based on demonstrated performance and potential. • Transitioned from temporary to full-time employment, showcasing the ability to meet and exceed job expectations in a competitive environment. • Established a record of strong performance and reliability, leading to a successful transition to full-time status within a dynamic corporate setting.

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Network Technician

E-InnovationsGeeks-On-Wheels

May 2017 - Aug 2017 (4 months)

• Served as a hybrid onsite database and field technician in Spokane County, delivering comprehensive internal customer service. • Handled a variety of tasks including basic troubleshooting, repair, procurement, and deployment, catering to diverse client needs through negotiated custom services. • Integrated Kaseya into the workflow, enhancing efficiency with remote desktop and backup services. • Developed a versatile skill set to manage multiple responsibilities effectively, ensuring high service standards and customer satisfaction.

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Network Operations Center Technician

Imprezzio

May 2014 - May 2016 (2 years 1 month)

• Assisted in the migration of a major datacenter to a new location, utilizing technical expertise and project management skills to ensure minimal downtime. • Played a key role in maintaining 99% uptime during the first two years of the datacenter's operation, demonstrating reliability and operational excellence. • Implemented robust data management and backup solutions during the datacenter migration, securing critical data integrity throughout the process. • Contributed to the design and execution of a strategic migration plan that minimized operational disruptions and maintained consistent service levels.

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