Ron Islam Director, revenue operations management at Assent.

Director, revenue operations management

Assent

Sep 2022 - Current (4 years 2 months)

Director, sales enablement & operations

Calian Group

Oct 2021 - Aug 2022 (11 months)

- Responsible for the day to day Global Sales Enablement & Operations processes, overseeing sales data, analytics reporting, compensation and incentive plans, and consumer data for all Business Units across the company.
- Developing and communicating pipeline targets to management, and individual sales goals to the Business Units.
- Motivating and inspiring employees to meet sales targets that match the company’s goals.
Training and orienting new hires
- Establishing daily, weekly, monthly, and yearly targets to act as a guideline that enables measurement of individual and group performance
- Developing and implementing strategic plans for actualizing sales targets
- Providing regular detailed sales reports

Vice president, operations

Solink

Jun 2018 - Sep 2021 (3 years 4 months)

- Oversee day-to-day management on a sophisticated Supply Chain as well as teams focused on logistics, Customer Support, Field Services, and Data integrations.
- Focused on strategic planning, tactical deployment, execution and delivery of our solution on a global scale. Catering to SMB, Mid Market and Enterprise customers, we have successfully lead Solink to consecutive quarterly growth for 2 years.
- Now present in 15 countries on 5 continents with 4%-6% growth monthly.

Vice president, business development

i-Sight Software by Customer Expressions

Nov 2017 - Apr 2018 (6 months)

Senior director, business development

i-Sight Software by Customer Expressions

Jul 2016 - Oct 2017 (1 year 4 months)

- As a tactical and strategic leader, I am responsible for Business Development through net new and existing customer growth. We do this through investing in our people, who in turn, take our company and customer experience to the next level.
- We instill innovative and cutting edge practices to drive sales and the bottom line. Already experiencing significant growth and upward mobility, we now look past the horizon as we expand our product offering to new and uncharted territory.
- We hire, train, coach and invest in our people, which builds a culture that is passionate and goal driven, putting people and the customer first.
I-Sight software is relied upon by hundreds of leading national and multinational corporations and go

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Senior director, operations

OnPath Business Solutions

Jan 2010 - Jun 2016 (6 years 6 months)

- Oversee, Manage and Supervise a team of 8 Program Account Managers, 4 Program Leaders.
- Responsible for all operations related to 150+ seat call center with a focus on the execution of strategies related to performance, as well as tactical program launch and delivery.
- Oversee and review performance on all call centre programs ensuring all service level agreements are met and exceeded.
Evaluate and maintain program reports, objectives, and goals;
Collaborate with Program Account Managers to ensure program efficiency, providing continuous support and feedback for program success and growth;
Provide recommendations to Account Executives and Sales teams for program improvements client ROI;
Liaise with clients

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Program manager

OnPath Business Solutions

Aug 2007 - Jan 2010 (2 years 6 months)

- Oversaw Complex Sales / Lead Generation Programs for the organization’s largest client, Hewlett- Packard.
- Reported and tracked key performance indicators via electronic and face-to-face reporting.
- Provided ongoing coaching and training for team of up to 20 employees, and delivered performance reviews.
Maintained program resource plans;
Corresponded with clients via conference calls, meetings and emails to ensure that deliverables were met, and resolved of all client concerns and issues;
Provided quality assurance monitoring and feedback sessions with representatives;
Supervised team attendance in adherence with company and client policies;
Monitored scheduling and payroll hours in order to ensure ac

Operations Manager, Contact Center

Arvato Services

Sep 2005 - Apr 2007 (1 year 8 months)

- Responsibilities include managing 7- 10 Sales Supervisors of teams of 25 to 30 inbound Sales agents, including motivating, coaching and training to ensure sales and quality goals are met and/or exceeded.
- Managed a team of 8 Team Leaders and 4 Workforce Management Agents.
- Regularly handled Customer escalations, which involved problem solving and trouble-shooting over the phone.
- Managed team attendance and adherence to company policies, as well as delivering ongoing training and group feedback.
Oversee end to end staffing and Operations of 200+ seat contact center. Responsibilities include managing 7- 10 Sales Supervisors of teams of 25 to 30 inbound Sales agents, including motivating, coaching and training to ensu

Ron Islam

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